Marc Flores

I utilized data-driven monitoring of academic and attendance records to implement corrective interventions and facilitate parent-educator conferences. My role focused on establishing a culture of accountability and community pride, effectively building rapport with youth to steer them toward positive life choices and personal responsibility.

• Weekly meetings and speakers
• Peer mediation and conflict resolution
• After school tutoring and mentoring
• Advocacy training
• College tours at University of Maryland and Montgomery College
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

• Therapeutic Mentors to work directly with youth, ages 5-17, in both one-on-one and group settings. The mentors will coordinate with each client’s treatment team (therapist, medication provider, etc.) to help them work toward accomplishing their treatment goals.
• Provide therapeutic activities and opportunities that encourage and teach healthy social interactions, behavior modifications, age-appropriate self-care skills, independent living skills, and practice utilization of coping skills. Help clients achieve their goals by coaching, training, and supporting linkages to community resources.
• Assess clients’ needs and develop treatment goals implement rehabilitation activities based on their needs as outlined in their individual treatment plans Maintain an active caseload of at least 10 clients, meeting with each on a weekly basis.
• Meet with GMY site Director for weekly individual/group supervision. Attend and complete all required meetings and training.
• Respond to communication (phone, email, text) from clients and families, referral sources, and ABH staff within 24 hours or the next business day.
• Comply with CARF/COMAR/HIPAA/State compliance regulations, and EMR and uphold the 48-hour documentation standard.
• Other duties as assigned.

• Implementing training knowledge to assess a participant’s medical, physical, and environmental status, the case manager assists the participants with the coordination of services to meet their individual needs.
• Communicate with the participant, family member(s) and provider(s) to ensure the continuum of services as indicated in the plan of care.
• Continuously assess and monitor services to assure the best quality.
• Ability to meet required documentation.
• Comply with State, Federal and Contract guidelines to meet all program compliances.
• Maintained accurate records of client progress and documentation of all contacts with clients.
• Monitored and evaluated case management services to ensure quality and effectiveness.
• Participated in team meetings to discuss case management strategies for individual cases.
• Maintained clients’ records by reviewing case notes and logging events and progress.
• Created individualized service plans in collaboration with clients, families, and other professionals.
• Demonstrated success in building relationships with clients, families and providers.

• Assist in overseeing the development, implementation, supervision and ongoing evaluation of the Social Services Department designed to meet and assist residents in attaining or maintaining their highest practicable well-being. This includes identifying the need for medically-related social services and ensuring that these services are provided in accordance with State and Federal regulations.
• Will facilitate residents’ safe transition back into the community based on the resident/representative’s wishes, safety, and clinical recommendations.
• Assist with transitions back to the resident’s prior level of living (i.e. home, assisted living) or help identify and arrange a new discharge location based on the residents assets and needs. The Social Services and Discharge Planning Assistant may assist in lateral transition to another SNF or transition to a long term care nursing home when appropriate. The Social Services and Discharge Planning Assistant.
• Assist with transitions back to the resident’s prior level of living (i.e. home, assisted living) or help identify and arrange a new discharge location based on the residents assets and needs. The Social Services and Discharge Planning Assistant may assist in lateral transition to another SNF or transition to a long term care nursing home when appropriate. The Social Services and Discharge Planning Assistant.

• Lifetime facility: Ensure cleanliness of facility while offering great customer service. Club space must be clean, stocked with supplies and meet Lifetime’s standards of presentation.
• Maintains locker rooms, fitness floors, common areas, and all amenities.
• Responds to member feedback and provides follow up solutions.
• Offers monthly and annual budget suggestions to Manager.
• Trains team members through ongoing feedback.
• Serves on club Safety Committee to ensure all policies are in compliance with OSHA.
• Recruits and interviews for Ops department.
• Attends department head, Ops department, and “all club” meetings.
• Builds positive relationship with members while gathering feedback.
• Creates Ops staff schedules.

• Tasked with operating the Department, handing out responsibility/duty to other co-workers.
• Making sure members were being checked in and out of the building correctly, as well as Filing paperwork and incident reports.
• Enforced safety, health, and security rules.
• Trained and supervised associates on customer service excellence and strong company culture.
• Promoted and supported activities designed to strengthen and improve morale and teamwork, improving overall work environment.
• Established and implemented policies, goals, objectives, and procedures for department.
• Athletic kids Instructor:
• Tasked with educating and instructing kids into different sports/ workout routines
• The beginning foundation step for kid age ranging from 3-11 years old in understanding the rules and technique.