Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Marc Frick

New York,NY

Summary

Client Service Manager offering background in client relationship management. Applied proven sales, marketing and customer service methods to enhance revenue growth and client retention. Worked hand-in-hand with clients to pinpoint needs and tackle specific challenges to support goal achievement.

Overview

6
6
years of professional experience

Work History

Client Services Manager

Robert Half Technology
New York, NY
10.2022 - Current
  • Maintained client relationships by partnering with internal teams to understand client goals and objectives.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Researched market conditions in local, regional, or national areas to determine potential sales of a product or service.

Account Coordinator

Alvita Care
New York, NY
11.2020 - 10.2022
  • Served as primary and day-to-day point of contact for assigned base of clients and healthcare workers, effectively addressing scheduling, questions and concerns in manners consistent with business goals
  • Used independent judgment and discretion to schedule and coordinate 100% of assigned caseload in an efficient, effective, and timely manner, while ensuring customer satisfaction
  • Documented and escalated client or caregiver issues to the Director of Case management or Director of nursing, in accordance with agency policy and procedures to ensure appropriate follow-up
  • Maintain accurate schedules, timecards, and clear notes for exceptions in the company's systems, as required to ensure accurate billing and payroll function
  • Handled call-outs and emergency schedule changes with little or no advance.

Financial Recruitment Consultant

Spencer Ogden
New York, NY
01.2020 - 11.2020
  • Worked closely with the team on on-going projects and provided subject matter expertise to hiring managers
  • Developed and executed effective and efficient recruitment solutions for a variety of sources, applying market knowledge and knowledge of recruitment legislation
  • Sourced, networked, and developed talent pools of investment and finance professionals
  • Built strong relationships with hiring managers, candidates, and our HR partners to ensure future business
  • Worked with various talent sourcing tools to develop and maintain talent pools for client groups and pipeline future talent.

Account Manager

Royal Apparel
Hauppauge, NY
06.2018 - 12.2019
  • Cultivated and maintained positive relationships with clients to drive retention and satisfaction
  • Identified and capitalized upon new sales opportunities to gain additional revenue
  • Ensured the creation of positive, individualized experiences for each client while creating rapid resolutions for any encountered concerns
  • Responsible for overseeing over 250 existing and new client accounts, including up-selling and getting referrals for new business
  • Organized and managed industry trade-shows to introduce seasonal collections, resulting in new customer accounts and raised brand awareness.

Education

Bachelor of Arts in Marketing -

Saint Joseph's College
05.2018

Skills

  • Account Management
  • Sales Support
  • Client Relationship Building
  • Business Development
  • Lead Development
  • Written and Verbal Communication

Websites

Timeline

Client Services Manager

Robert Half Technology
10.2022 - Current

Account Coordinator

Alvita Care
11.2020 - 10.2022

Financial Recruitment Consultant

Spencer Ogden
01.2020 - 11.2020

Account Manager

Royal Apparel
06.2018 - 12.2019

Bachelor of Arts in Marketing -

Saint Joseph's College

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Marc Frick