Marc Fuentes
22996 Mulberry Glen Drive Valencia,CA
Summary
Proven team player with a strong work ethic, demonstrated at Starbucks by enhancing customer satisfaction and fostering a positive environment. Skilled in cash handling and customer service, consistently maintaining high accuracy levels and resolving issues promptly to ensure loyalty. Achieved significant improvements in front-of-house operations through effective communication and collaboration. Friendly and reliable barista offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
4
4
years of professional experience
Work History
Cashier
Dick's Sporting Goods, Inc
2019.09 - 2020.07
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Barista
Starbucks
2016.10 - 2020.06
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Front of House Employee
Tender Greens
2018.03 - 2019.12
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Associate of Science - Nursing
Concorde Career College
North Hollywood, CA03.2020
High School Diploma -
Herbert Hoover High School
Glendale06.2013
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Front of House Operations
- Front of House
- Front of House Management
- Knife Handling Proficiency
Timeline
Cashier
Dick's Sporting Goods, Inc
2019.09 - 2020.07
Front of House Employee
Tender Greens
2018.03 - 2019.12
Barista
Starbucks
2016.10 - 2020.06
Associate of Science - Nursing
Concorde Career College
High School Diploma -
Herbert Hoover High School
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