Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Marc Gentile

Mesa,AZ

Summary

Dynamic and reliable professional with extensive experience in facility security and crowd control with PRO EM. Proven ability to enhance public safety through keen observation and effective problem-solving. Recognized for maintaining a professional demeanor while de-escalating conflicts, ensuring a secure environment for both customers and staff.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises. Skilled at handling and resolving conflicts professionally.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Unarmed Security Guard

Self
02.2025 - Current
  • Monitored premises to ensure safety and security of property and individuals.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Responded promptly to alarms and incidents, coordinating with law enforcement when necessary.
  • Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
  • Addressed and resolved conflicts among visitors or employees, maintaining peaceful atmosphere.

Rideshare Driver

Self
02.2023 - Current
  • Navigated city routes efficiently to optimize passenger pickup and drop-off times.
  • Provided excellent customer service, ensuring passenger satisfaction throughout rides.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
  • Managed scheduling to maximize ride availability during peak hours and special events.
  • Utilized GPS technology to identify optimal routes, reducing travel time for passengers.
  • Adapted quickly to changing traffic conditions and passenger needs, ensuring a smooth experience.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Managed to drive to pick up or drop off approximately 25 - 50 passengers per week.

Sales Associate

Options Jewelry
02.2016 - 07.2024
  • Enhanced customer engagement through personalized service and expert product knowledge.
  • Streamlined inventory management processes, ensuring optimal stock levels and accurate product displays.
  • Developed strong relationships with key customers, resulting in repeat business and increased brand loyalty.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Analyzed sales data to identify trends, driving targeted promotional strategies that increased customer retention.
  • Wrapped, boxed, weighed and shipped online sales to complete customer purchases.
  • Managed approximately 10 - 30 calls, emails and orders per day from customers

Owner/Operator

Lumberjack Pools
03.2018 - 04.2021
  • Conducted routine maintenance and repairs on residential and commercial pools.
  • Analyzed water chemistry to ensure proper balance and sanitation levels.
  • Operated pool cleaning equipment, including vacuums and leaf blowers, for thorough cleaning.
  • Educated clients on pool care best practices and equipment usage.
  • Diagnosed mechanical issues in pool systems and implemented effective solutions.
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.

Education

Associate - Early Childhood Education And Special Education

Grand Canyon University
Phoenix, AZ
05.2026

Skills

  • Facility security
  • Crowd control
  • Situational awareness
  • Patrolling techniques
  • Public safety protocols
  • Traffic control
  • Premises patrol
  • Reliability
  • De-escalation techniques
  • Keen observer
  • Professional demeanor
  • Firearms expertise
  • Problem-solving
  • Self-defense tactics

Certification

  • Unarmed Guard Certification ( Arizona Department of Public Safety )
  • Crowd Manager Certificate
  • Cart Driving Certificate

Interests

  • Hiking
  • Playing Sports (Street Hockey)
  • Volunteering with youth sports programs
  • Camping

Timeline

Unarmed Security Guard

Self
02.2025 - Current

Rideshare Driver

Self
02.2023 - Current

Owner/Operator

Lumberjack Pools
03.2018 - 04.2021

Sales Associate

Options Jewelry
02.2016 - 07.2024

Associate - Early Childhood Education And Special Education

Grand Canyon University

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