Marc Girolamo
Woodhaven,MI
Summary
Driven Supply Chain Specialist with 10 years of experience in overseeing compliance, inventory management, customer care measures and logistics control. Team-oriented collaborator and innovator with talent in boosting revenues by creating production and quality checks and protocols. Loyal and dependable team leader with strong background in supply chain coordination.
Overview
10
10
years of professional experience
Work History
Customer Care Account Representative
BASF Corporation
12.2017 - 08.2024
- Validate and create purchase requisitions using a strong attention to detail
- Responsible for Order to Cash process
- Experience in training and assisting multiple new employees
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of over 50 accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Optimized supply chain management processes, improving efficiency and reducing overall costs of operations.
- Optimized supply chain logistics, resulting in smoother project executions.
- Coordinated cross-functional teams to optimize supply chain efficiency and meet delivery deadlines.
Procurement Operations Analyst
DXC Technology
06.2014 - 11.2017
- Validate and create purchase requisitions using a strong attention to detail
- Communicating with external vendors to confirm PO delivery and accuracy
- Work with both internal and external customers for vendor on-boarding
- Experience in training and assisting new employees
- Assisted in the development of procurement policies and procedures, ensuring compliance with industry standards and best practices.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Education
Bachelors' of Business Administration - Business Management
University of Michigan-Dearborn College of Business
Dearborn, MI12.2012
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- SAP
- ARIBA
- Account Management
- Customer Relationship Management
- Goal-Oriented
- Regulatory Compliance
- Teamwork and Collaboration
- Time Management
Timeline
Customer Care Account Representative
BASF Corporation
12.2017 - 08.2024
Procurement Operations Analyst
DXC Technology
06.2014 - 11.2017
Bachelors' of Business Administration - Business Management
University of Michigan-Dearborn College of Business
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