Marc Gniotczynski
Milwaukee,United States
Summary
Highly experienced inside sales representative/parts specialist known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
26
26
years of professional experience
Work History
HVAC Remote Operations Support Specialist
Johnson Controls
01.2023 - Current
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Troubleshot HVAC hardware, software and network issues to identify and rectify discrepancies.
- Monitored customer HVAC systems in operation and quickly troubleshot errors using JCI software program Metasys.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements
- Monitored systems in operation and quickly troubleshot errors
- Adust customers HVAC system points remotely as needed to meet demands for heating or cooling
Inside Sales Representative/Parts Specialist
Humphrey Service Parts
08.2003 - 12.2022
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Managed over 50 calls per day.
- Increased sales by 10%
Panel Board Technician
Eder Industries
10.1998 - 01.2003
- Identified and corrected defects to bring completed products in line with tolerances.
- Trained new employees in assembly skills to improve team production levels.
- Inspected products to confirm compliance with IPC-A-610A standards and tested products for conformance to quality requirements.
- Complied with OSHA, EPA, and Flex Energy housekeeping and safety rules to perform job requirements.
- Interpreted schematics, drawings and blueprints to assemble and install electrical wiring, cabling and electrical components.
- Assisted product engineers and production managers in achieving aggressive departmental and divisional goals.
- Collaborated with supervisors and engineers to review work activities for production problem resolution.
- Assembled circuit boards and AC/DC electronic systems using soldering equipment and custom assembly tools.
- Inspected equipment for defects and safety hazards and completed necessary repairs
Education
Associate of Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Milwaukee Area Technical College
Oak Creek, WI06.2012
High School Diploma -
Cudahy High School
Cudahy, WI06.1998
Skills
- Cross-Selling and Upselling
- Lead Qualification
- Opportunity Identification
- Attention to Detail
- Data Entry
- Microsoft Office
- Verbal and Written Communication
- Customer Service and Assistance
- Customer Service
- Credit and Debt Card Processing
- Inventory Management Software
- Phone and Email Etiquette
- HVAC Systems
- Schematics Interpretation
- Technical communication
- Troubleshooting
Timeline
HVAC Remote Operations Support Specialist
Johnson Controls
01.2023 - Current
Inside Sales Representative/Parts Specialist
Humphrey Service Parts
08.2003 - 12.2022
Panel Board Technician
Eder Industries
10.1998 - 01.2003
Associate of Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Milwaukee Area Technical College
High School Diploma -
Cudahy High School
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