Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic

Marc Gonzales

Auburn,WA

Summary

With a proven track record at Holman Logistics and Distribution Center, I excelled in enhancing team productivity and customer satisfaction through effective leadership and problem-solving. Skilled in operations management and team building, I significantly reduced operational expenses and improved safety standards, fostering a culture of excellence and achievement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

Holman Logistics
12.2023 - 01.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Educated staff on organizational mission and goals to help employees achieve success.

Operations Manager

Holman Distribution Center
02.2016 - 09.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

Associate of Arts - General Studies

Green River Community College
Auburn, WA
05-1991

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Inventory control
  • Staff discipline
  • Team building
  • Processes and procedures
  • Operations management
  • Policy enforcement
  • Inventory oversight
  • Process improvement

Certification

  • Forklift Certification
  • Hazmat & Waste Shipper Certification (DOT)
  • RCRA Hazardous Waste Management

Work Preference

Important To Me

Work-life balanceHealthcare benefitsCompany CulturePaid sick leaveFlexible work hours

Timeline

Supervisor

Holman Logistics
12.2023 - 01.2025

Operations Manager

Holman Distribution Center
02.2016 - 09.2023

Associate of Arts - General Studies

Green River Community College

Similar Profiles

CREATE PROFILE
Marc Gonzales