Summary
Overview
Work History
Education
Skills
Timeline
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Marc Gordon

Azle,TX

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.

Overview

26
26
years of professional experience

Work History

Licensed Plumber

Lochridge Priest Incorporated
03.2023 - Current
  • Enhanced customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
  • Developed strong relationships with suppliers, securing competitive pricing on materials for cost-effective project completion.
  • Kept up-to-date with current plumbing innovations and regulations through ongoing professional development opportunities.
  • Negotiated contracts with property owners for ongoing maintenance services, generating steady revenue streams for the business.
  • Provided exceptional customer service throughout the duration of each project, addressing concerns promptly.
  • Utilized advanced diagnostic equipment to identify hidden leaks or system issues quickly.
  • Maintained safe working environments by following industry-standard safety protocols and procedures.
  • Maximized longevity of installed systems through careful adherence to manufacturer recommendations during installation.
  • Assisted in training new team members on best practices for various types of plumbing installations.
  • Reduced callbacks for repairs by ensuring accurate and thorough work on all plumbing jobs.
  • Increased client trust by providing transparent communication on job progress, costs, and timelines.
  • Collaborated with construction teams to successfully complete large-scale projects within deadlines, ensuring proper plumbing installations.
  • Coordinated with architects and engineers during new building projects to ensure optimal placement of pipes and fixtures according to code requirements.
  • Streamlined workflow by effectively managing inventory of tools and supplies, minimizing downtime during jobs.
  • Complied with state plumbing codes throughout duration of each project.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Read blueprints to determine appropriate materials and procedures for each project.
  • Planned pipe system layout, installation and repair according to specifications.

Renovation Department Manager

Robertson Pools Incorporated
04.2008 - 07.2023
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Improved operational efficiency with introduction of cutting-edge technology solutions.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.

Sales Agent

Robertson Pools Incorporated
06.1998 - 04.2009
  • Drove sales growth with targeted outreach campaigns designed to attract new customers and maintain existing ones.
  • Increased merchandise sales by designing eye-catching items and strategically marketing them at live events.
  • Orchestrated redesign of company's e-commerce platform, enhancing user experience and online sales.
  • Boosted sales for furniture retailers by showcasing their products in well-designed spaces.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Spearheaded innovative showroom designs that showcased products effectively, attracting new customers.
  • Evaluated competitors'' offerings to ensure our designs remained cutting-edge and competitive within the market landscape.
  • Conducted thorough market research to stay current on industry trends and inform design decisions.
  • Boosted sales by designing customized solutions tailored to client needs and preferences.
  • Enhanced company reputation through exceptional customer service, consistently exceeding client expectations.
  • Implemented successful sales strategies that resulted in a higher closing rate for design projects.
  • Expanded clientele base through targeted networking events and strategic partnerships within the industry.
  • Trained junior sales designers on best practices for client communication and presentation skills, improving overall team performance.
  • Provided exceptional post-sales support to further enhance customer satisfaction levels.
  • Increased customer satisfaction with personalized design consultations and followups.
  • Delivered engaging presentations at industry conferences, positioning the company as a thought leader in the field of Sales Design.
  • Mentored new hires by sharing knowledge of the sales process and design principles, fostering a supportive team environment.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Created visual displays to highlight new and featured products.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Created interior displays to promote products in alignment with corporate sales objectives.

Education

No Degree - Business Management

Tarrant County College
Fort Worth, TX

Skills

  • Client Relations
  • Customer Assistance
  • Sales Training
  • Resilience Under Pressure
  • Call Control
  • Sales Presentations
  • Networking
  • Persuasion techniques
  • Adaptability to Change
  • Objection handling
  • Sales Strategies
  • Lead Generation
  • Paperwork Processing
  • Making offers
  • Cold-calling
  • Contract Preparation
  • Demonstrating products
  • Performance Tracking
  • Contract negotiation expertise
  • Leads generation
  • Closing deals
  • Sales follow-up
  • Customer Service
  • Customer Relations
  • Sales closing
  • Customer Retention

Timeline

Licensed Plumber

Lochridge Priest Incorporated
03.2023 - Current

Renovation Department Manager

Robertson Pools Incorporated
04.2008 - 07.2023

Sales Agent

Robertson Pools Incorporated
06.1998 - 04.2009

No Degree - Business Management

Tarrant County College

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Marc Gordon