Marc Graham
El Paso
Summary
Young, Dynamic skills with establishing people & customer service skills at a young age at Olive Garden. After graduation, my first place of employment was with AT&T. Once I had moved on from AT&T I had accepted a job offer as a Package Handler at FedEx enhancing package handling efficiency and safety. Excelled in roles requiring physical stamina and security protocols, along sharpening my customer service, people skills, and teamwork skills. Achieve daily objectives while operating at a certain efficiency with disciplined, work ethic and active listening.
Overview
5
5
years of professional experience
Work History
Guard
Deployed Services
02.2024 - Current
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to Border Patrol.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to any potential threats.
Package Handler
FedEx
11.2021 - 07.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assisted to all drivers if needed for any help.
Authorized Retailer
AT&T
02.2021 - 05.2021
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Prepared and processed all information to clients in store for full satisfaction.
Buser
Darden (Olive Garden)
07.2019 - 12.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Eastwood High School
El Paso, TX05.2020
Skills
- Verbal and written communication
- Physical Stamina
- Security Protocols
- Physical Fitness
- Highly Motivated
- Active Listener
- Disciplined
- Customer Service
- Social Skills
- Teamwork Skills
- Time Management
Timeline
Guard
Deployed Services
02.2024 - Current
Package Handler
FedEx
11.2021 - 07.2023
Authorized Retailer
AT&T
02.2021 - 05.2021
Buser
Darden (Olive Garden)
07.2019 - 12.2019
High School Diploma -
Eastwood High School