Summary
Overview
Work History
Education
Skills
Golf, Tennis, Deep Sea Fishing and spending quality time with family.
Timeline
Generic

Marc Harrison

Granada Hills,CA

Summary

Dynamic leader with a proven track record at United Gold Direct, adept in revenue growth management and fostering strategic partnerships. Skilled in mentoring teams to exceed sales targets and in building robust client relationships. Achieved significant milestones in sales leadership and account management, enhancing company reputation and financial success.

Overview

43
43
years of professional experience

Work History

Managing Director

United Gold Direct
08.2008 - 05.2022
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

General Sales Manager

Lancaster Auto Group
03.2004 - 01.2008
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Attended industry events and conventions to expain sales opportunities.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Sales Manager

Lancaster Mazda
11.2002 - 02.2004
  • Attended industry events and conventions to expain sales opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Built relationships with customers and community to establish long-term business growth.

Sales Manager

Mission Hills Nissan
01.2000 - 10.2002
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Sales Associate

Galpin Motors
06.1985 - 12.2000
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built a Business within a Business, Handled movie industry relations and sales for the company.

Sales and Finance Manager

City Ford
01.1982 - 06.1985
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Sales and financing from start to finish.


Sales Associate

Harrison Wholesale Company
10.1979 - 12.1981
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Built relationships with customers to encourage repeat business.

Education

BBA - Business Management

Western Michigan University
Kalamazoo, MI
07-1979

Skills

  • Revenue growth management
  • Mentoring and training
  • Account management
  • Strategic partnerships
  • Sales leadership
  • Team collaboration
  • Strategic planning
  • Client relationships
  • Public relations

Golf, Tennis, Deep Sea Fishing and spending quality time with family.

I Have 4 Children and 12 grandchildren so gatherings on the Holidays are very important. I enjoy staying active in sports to maintain a healthy lifestyle.

Timeline

Managing Director

United Gold Direct
08.2008 - 05.2022

General Sales Manager

Lancaster Auto Group
03.2004 - 01.2008

Sales Manager

Lancaster Mazda
11.2002 - 02.2004

Sales Manager

Mission Hills Nissan
01.2000 - 10.2002

Sales Associate

Galpin Motors
06.1985 - 12.2000

Sales and Finance Manager

City Ford
01.1982 - 06.1985

Sales Associate

Harrison Wholesale Company
10.1979 - 12.1981

BBA - Business Management

Western Michigan University

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Marc Harrison