Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

MARC HEALEY

West Jordan

Summary

My name is Marc Healey. My background in Healthcare Administration includes supporting healthcare professionals, such as, but not limited to, senior nursing leadership, surgeons, registered nurses, health care assistants, licensed physicians, licensed clinical social workers, registered pharmacists, and senior pharmacy leadership. I consider myself to be goal-oriented and detail-oriented, with a strong desire to succeed and work toward outstanding results. I take pride in working hard, embracing challenges, and meeting demands from everyone around me that further my growth as both a professional and an individual. I lead by example, with empathy and compassion for everyone around me.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Case Manager

Valley Behavioral Health
Salt Lake City
04.2024 - Current
  • Coordinated client assessments and developed personalized care plans.
  • Facilitated communication between clients and treatment providers.
  • Monitored client progress and adjusted treatment strategies as needed.
  • Advocated for clients' needs within the healthcare system.
  • Organized support groups to foster community and connection.
  • Provided crisis intervention services to clients in distress.
  • Documented case notes and maintained accurate records efficiently.
  • Collaborated with multidisciplinary teams to enhance client outcomes.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Provided referrals to appropriate medical, mental health, and social services.

Administrative Assistant

Walgreens - Micro Fulfillment Center
West Jordan
08.2023 - Current
  • Implements, monitors, and teaches inventory best practices that are in compliance with all standard operating procedures across the Micro Fulfillment Network.
  • Maintains the first point of contact with outside vendors to ensure the relationship is managed and maintained appropriately.
  • Identifies future growth opportunities and will provide strategy concepts to Operational and Clinical Leadership.
  • Answers phone calls and emails to provide information, resulting in effective business correspondence.
  • Enters various complex data into spreadsheets using Microsoft Excel, or other similar programs.
  • Organizes and maintains filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
  • Handles confidential documents in an organized fashion, according to established protocol.
  • Manages outside vendor accounts and maintains relationships virtually, as well as in person.
  • Provides administrative support to the executive team, including scheduling meetings, and managing calendars.
  • Ensures efficient operation of office equipment, such as printers, copiers, and fax machines.
  • Assist with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
  • Creates travel arrangements and distributes travel details to appropriate personnel.
  • Oversee staff correspondence, record tracking, and data communications, resulting in improved automation of office operations.
  • Provides product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Supports MFC Pharmacy and Operational Leadership with inventory management best practices, including receiving, counting, ordering, medication, as well as all other facility packaging items.
  • Coordinates schedules and appointments for team members and management.

Administrative Assistant

University of Utah Health Care
Salt Lake City
10.2021 - 01.2023
  • Assisted the Internal Medicine Inpatient Unit, as well as the Emergency Department, with business planning, scheduling, Nursing Leadership quality improvement.
  • Assisted with the development of department budgets.
  • Scheduled, planned, and coordinated actions of clinical nursing staff and leadership.
  • Maintained budget records, such as reconciling accounts, and prepared expenditure statements.
  • Collected, organized, and analyzed data for specialized reports.
  • Coordinated the collection and preparation of operating reports.
  • Assisted with the implementation of department and university policies and procedures.
  • Provided administrative support to upper-level department management by scheduling appointments, coordinating meetings and conferences, and maintaining and ordering office supplies.
  • Completed department projects and supported as needed.

Recovery Support Specialist

First Step House - Residential
Salt Lake City
09.2020 - 03.2022
  • Facilitated recovery sessions for individuals overcoming substance use challenges.
  • Collaborated with multidisciplinary teams to create personalized recovery plans.
  • Provided emotional support and guidance during crisis intervention situations.
  • Educated clients on coping strategies and life skills for sustainable recovery.
  • Coordinated community resources to enhance client access to support services.
  • Mentored new staff on best practices in recovery support and service delivery.
  • Documented client progress and maintained accurate record-keeping practices.
  • Adhered to ethical standards set forth by professional organizations while working with vulnerable populations.
  • Supported clients by providing resources, referrals, and community linkages.
  • Maintained accurate documentation of client encounters in electronic health records system.
  • Collaborated with other professionals to develop individualized treatment plans for clients.

Medical Administrative Secretary

University of Utah School of Medicine
Salt Lake City
02.2019 - 10.2021
  • Assisted a large group of specialized pediatric and adult plastic surgeons with scheduling surgical procedures at various locations throughout the University of Utah Hospitals and Clinic Network, as well as obtained insurance authorizations prior to scheduling surgical procedures.
  • Effectively managed, Dr. John's surgical, as well as clinic schedules.
  • Provided direct medical administrative support to ensure the success of Dr. Dana John's medical practice.
  • Provided administrative support to clinicians, supervisors, and departments by demonstrating precise calendar management.
  • Typed and proofed correspondence, memoranda, reports, proposals, technical papers, manuscripts, and related materials.
  • Transcribed dictation relating to medical histories, physical examinations, discharge, and other special notes involving a wide variety of medical terminology.
  • Scheduled patients for laboratory tests, medical examinations, and consultations.
  • Prepared and maintained accurate and orderly patient medical records.
  • Arranged and assisted in coordinating patient transportation.
  • Assisted patients, patient families, referring physicians, and third-party carriers to resolve patient-related issues, including various types of medical insurance plans.
  • Obtained pre-certifications as required by each patient’s health care plan or managed care provider when needed. Provided additional general office and clinical support, such as answering phones, responding to calls, greeting and directing visitors/patients, filing, copying, making travel arrangements, and opening and processing various interdepartmental mail.

Outpatient Service Specialist Urology Pelvic Care

University of Utah Health Care
Salt Lake City
01.2017 - 02.2019
  • Scheduled patient appointments using electronic health record systems.
  • Managed patient check-in and check-out processes effectively.
  • Provided assistance with insurance verification and eligibility inquiries.
  • Coordinated communication between patients and healthcare providers promptly.
  • Ensured compliance with HIPAA regulations in patient interactions.
  • Maintained accurate patient records and updated information regularly.
  • Assisted in resolving patient concerns and inquiries professionally.
  • Trained new staff on office procedures and software systems efficiently.
  • Provided emotional support to family members during difficult times.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Processed payments from patients and reconciled accounts receivable on a daily basis.
  • Monitored inventory levels of medical supplies and equipment used in the clinic setting.
  • Answered phone calls from patients, providers, and other health care staff in a professional manner.
  • Scheduled meetings between clinicians and outside vendors to discuss new products or services available.
  • Assisted patients with navigating the healthcare system and understanding insurance coverage.
  • Responded promptly to emails regarding inquiries about appointment availability or other questions related to patient care.
  • Provided patient-centered customer service and scheduling of appointments for outpatient services.

Psychiatric Admissions & Billing Specialist

University of Utah Neuropsychiatric Institute
Salt Lake City
06.2016 - 12.2017
  • Processed and verified customer billing information for accuracy and completeness.
  • Managed invoicing procedures using industry-standard billing software systems.
  • Coordinated with internal teams to resolve billing discrepancies effectively.
  • Maintained detailed records of payments, adjustments, and account statuses.
  • Communicated with clients regarding payment inquiries and billing concerns.
  • Trained new employees on billing procedures and software usage.
  • Worked closely with patients to discuss payment arrangements when needed.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Collected, posted and managed patient account payments.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.

Education

High School Diploma -

Bingham High School
South Jordan, UT
05-2012

Associate of Science - Social Work

Salt Lake Community College
Salt Lake City, UT

Skills

  • Data entry
  • Document management
  • Scheduling software
  • Inventory management
  • Customer service
  • Vendor relations
  • Project coordination
  • Compliance adherence
  • Report generation
  • Problem solving
  • Effective communication
  • Time management
  • Crisis intervention
  • Team collaboration
  • Microsoft Office Suite
  • Records management
  • Business administration
  • Travel administration
  • Computer proficiency
  • Microsoft outlook
  • Filing and data archiving
  • Travel coordination
  • Process optimization
  • Document preparation
  • Staff management
  • Event coordination
  • Operational processes
  • Professional communication
  • Physician billing
  • Sales negotiations
  • Sales
  • Administrative oversight
  • Team Training
  • Goals and performance
  • Performance tracking
  • Account development
  • Operations
  • Account growth
  • Written communication
  • Business development
  • Team leadership
  • Sales strategy

Certification

  • Certified Residential Case Manager

Languages

English
Professional

References

References available upon request.

Timeline

Case Manager

Valley Behavioral Health
04.2024 - Current

Administrative Assistant

Walgreens - Micro Fulfillment Center
08.2023 - Current

Administrative Assistant

University of Utah Health Care
10.2021 - 01.2023

Recovery Support Specialist

First Step House - Residential
09.2020 - 03.2022

Medical Administrative Secretary

University of Utah School of Medicine
02.2019 - 10.2021

Outpatient Service Specialist Urology Pelvic Care

University of Utah Health Care
01.2017 - 02.2019

Psychiatric Admissions & Billing Specialist

University of Utah Neuropsychiatric Institute
06.2016 - 12.2017

High School Diploma -

Bingham High School

Associate of Science - Social Work

Salt Lake Community College

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MARC HEALEY