Marc Hoy
Tucson,AZ
Summary
Experienced customer service professional with a proven track record of enhancing customer satisfaction and effectively managing inbound communications. Skilled in utilizing a variety of software solutions to streamline customer interactions and improve service delivery. Adept at multitasking and resolving customer issues with speed and accuracy, contributing significantly to company success.
Overview
6
6
years of professional experience
Work History
Store Associate
Goodwill Industries of Southern Arizona
Tucson, AZ
03.2023 - Current
- Enhanced customer shopping experiences by providing knowledgeable product insights, ensuring satisfaction with selections and services.
- Efficiently processed transactions and managed customer payments, contributing to the store's operational efficiency.
COVID-19 Contact Tracer
Pima Co Health Dept (Maximus)
Tucson, Arizona
10.2021 - 01.2023
- Conducted interviews with individuals who tested positive for COVID-19 to determine the scope of exposure and risk factors.
- Maintained confidential records of contact tracing activities in accordance with HIPAA regulations.
- Collaborated with public health officials and healthcare providers to ensure accurate information was shared regarding COVID-19 cases.
Customer Service Representative
Sprint
Tucson, Arizona
05.2018 - 09.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Conducted detailed analysis of customers' liquidity, capital structure, borrowing capacity and debt serviceability.
Education
Bachelor of Science - Communications - Digital Audiences
Arizona State University
Tempe, AZ12-2023
Google Ads & Google Video - Digital Marketing
Google Skillshop
Mountain View, CA05-2023
Google Analytics Certificate - Information Technology
Google Skillshop
Mountain View06-2022
Skills
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Friendly and Helpful
- Computer Proficiency and Microsoft Office
- Digital Marketing Tools
- Google Analytics
- CRM Software
- Conflict Resolution
Timeline
Store Associate
Goodwill Industries of Southern Arizona
03.2023 - Current
COVID-19 Contact Tracer
Pima Co Health Dept (Maximus)
10.2021 - 01.2023
Customer Service Representative
Sprint
05.2018 - 09.2021
Bachelor of Science - Communications - Digital Audiences
Arizona State University
Google Ads & Google Video - Digital Marketing
Google Skillshop
Google Analytics Certificate - Information Technology
Google Skillshop
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