Marc J. Daguio

1. Serves as primary counselor for each client assigned to his/her caseload.

2. Evaluate clients in the screening process utilizing a bio-psycho-social screening instrument to determine a client’s need for treatment and level of motivation and makes recommendations for appropriate level of care.

3. Assist with health insurance representatives for approval of care and reimbursement by providing necessary and timely documentation to the utilization counselor.

4. Communicates with referral source regarding prospective client to ascertain treatment history/goals. Coordinates additional requests for payment authorization as necessary.

5. Bases on comprehensive assessment and interpretive summary, develops treatment plans in collaboration with each client and their respective collaborates.

6. Conducts substance abuse, dual diagnosis and recovery-oriented services in a group or individual setting utilizing evidence-based curriculums approved by Hina Mauka.

7. Conduct individual counseling for clients using a cognitive/motivational approach that empower clients to make necessary self-manage changes that support a recovery-oriented lifestyle

8. Maintains client records in accordance with Hina Mauka policies and procedures and in compliance with all state and federal laws, licensing and accreditation standards and contract stipulations.

9. Completes fiscal and statistical reporting tasks as required.

10. Consults and collaborates with the Hina Mauka’s Medical Team Director regarding client psychiatric/medical conditions and need for medical attention.

11. Conducts case management services with internal and external resources in support of client’s overall wellness to include participating in treatment planning conferences with other involved stakeholders.

12. Become acquainted with Hina Mauka General Policies to familiarize yourself with overall clinical operations and practices.

1. Evaluates potential substance abuse clients in the screening process utilization a
bio-psycho-social assessment to determine each client’s need for treatment and
level of motivation and makes recommendations for appropriate level of care.
2. Conducts initial screenings for potential dually diagnosed clients to determine
each client’s need for treatment and level of care and coordinates through Medical
Director, Psychiatric R.N., and other community psychiatric professional as
needed.
3. Coordinates with insurance/case management offices for approval of care
reimbursements for clients; coordinates updates for additional requests for
payment authorization as necessary.
4. Coordinates with administration, business and clinical team to implement the
intake process through direct consultation with the Admission Supervisor, and
Manager, Adult Services.
5. Maintains relationships and communicates with referral sources regarding
prospective client to ascertain treatment history/goals.
6. Maintains client records in accordance with Hina Mauka policies and procedures
and in compliance with all state and federal laws, licensing and accreditation
standards, and contract stipulations.
7. Consults with and reports to Intake Supervisor regarding potential clients in the
process of intake to confirm acceptance or rejection of clients into programs.
Documents and justifies acceptance/rejection of each applicant.
8. Informs administrative staff of each new admission to notify special needs and/or
problems.

• Conducted initial assessments to identify patients’ substance use disorders and determine their need for further evaluation.
• Collected comprehensive patient information including personal, medical, and substance use histories, and established rapport.
• Provided patients with information about treatment processes, confidentiality, and their roles and responsibilities within the program.
• Utilized assessment tools and conducted interviews to evaluate the severity of substance use and related issues, informing the development of treatment plans.
• Developed personalized treatment plans with clear goals and interventions based on thorough assessments and patient input.
• Facilitated individual, group, and family counseling sessions, employing various therapeutic techniques to support patients in their recovery journey.
• Coordinated care by collaborating with other professionals, connecting patients to community resources, and monitoring progress.
• Provided immediate support and intervention during critical incidents, developed safety plans, and addressed urgent patient needs.
• Educated patients on substance use, treatment options, relapse prevention strategies, and healthy lifestyle choices.
• Identified and referred patients to additional services such as medical care, housing, or vocational training to support their recovery.
• Maintained accurate and confidential records of patients progress, treatment plans, and sessions in compliance with legal and ethical standards.
• Collaborated with medical professionals, social workers, and other specialists to ensure a comprehensive and integrated approach to patient care.

Assists the Store Manager in leading the store to achieve sales goals through operational excellence, team development, and consistent execution of company standards. Supports sales plan achievement by training and coaching employees to drive efficient operations, high unit volume, and multi-pair sales while delivering exceptional customer service. Ensures adherence to company values, sales processes, visual merchandising, and marketing standards. Supervises staff in the Store Manager’s absence, addresses performance and policy issues, and serves as a professional role model committed to customer service excellence.

Drives store performance by achieving sales goals through strong visual merchandising, customer experience, and operational excellence. Manages payroll, shrink, cash control, and inventory while maintaining budget and financial accountability. Recruits, trains, develops, and retains high-performing teams, holding associates accountable through coaching and documentation. Ensures effective staffing, execution of floorsets, shipment processing, and company visual standards. Resolves customer concerns, communicates business needs clearly, and partners with district leadership to deliver consistent results.

Provided exceptional passenger service by assisting with check-in, ticketing, boarding, and gate operations while supporting travelers with special needs. Managed reservations, baggage handling, and airport navigation, ensuring compliance with safety procedures. Resolved customer issues and travel disruptions efficiently while delivering clear communication and a positive travel experience.

Delivered high-quality passenger service by handling ticketing, seat assignments, baggage, special assistance, and flight rebooking. Supported ramp and flight operations by loading/unloading aircraft, coordinating arrivals and departures, and assisting with dispatch. Resolved customer concerns, provided accurate flight information, and upheld a positive, professional brand image.