Marc Johnson
Frederick,MD
Summary
Dynamic individual with a proven track record in enhancing inventory accuracy and safety compliance. Expert in shipping and receiving, I excel in customer service and conflict resolution, driving satisfaction and operational efficiency. Committed to optimizing processes, I foster strong stakeholder relationships to ensure seamless warehouse operations. Motivated individual with a solid background in leading warehouse operations. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Warehouse Lead
NVR Building Products
01.2011 - 03.2020
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
Associate
Target
04.2005 - 03.2010
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
No Degree - General Studies
Frederick Community College
Frederick, MDBachelor of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MD05-2025
Skills
- Time management
- Customer service
- Order picking
- Shipping and receiving
- Product packaging
- Materials transport
- Quality control
- Conflict resolution
- Warehouse functions
- Regulatory compliance
- Warehouse operations
- Materials transportation
Timeline
Warehouse Lead
NVR Building Products
01.2011 - 03.2020
Associate
Target
04.2005 - 03.2010
No Degree - General Studies
Frederick Community College
Bachelor of Science - Cyber Security
University of Maryland Global Campus
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