Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marc Johnson

New York,NY

Summary

Dynamic hospitality professional with exceptional leadership and strong multitasking abilities, honed as Server Captain at Well & Durst OWO. Successfully enhanced customer satisfaction through innovative menu development and efficient team management, fostering a loyal clientele while maintaining high service standards. Proven track record in inventory management and staff training, driving operational excellence.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Server Captain

Well & Durst OWO
03.2022 - Current
  • Managed server team for efficient table coverage and optimal dining experience.
  • Aided in inventory management by tracking stock levels and assisting in ordering necessary supplies when needed.
  • Assisted in the creation of daily specials, collaborating with chefs to develop unique menu offerings.
  • Assisted in scheduling server shifts to ensure adequate coverage during peak hours without sacrificing quality of service provided.
  • Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Lead Banquet Server/Bartender

Abigail Kirsch Catering, Pier Sixty
01.2006 - 06.2024
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
  • Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
  • Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
  • Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
  • Served high customer volumes during special events, nights, and weekends.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.
  • Contributed to successful events by setting up banquet rooms according to specific client requirements.
  • Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.
  • Promoted a culture of teamwork and collaboration among fellow servers, fostering a supportive environment that helped drive service excellence.
  • Showcased strong multitasking abilities by balancing multiple responsibilities such as taking orders, delivering food promptly, clearing tables, and refilling beverages throughout the course of a shift or event.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Associate of Arts - Liberal Studies

City College of New York
New York, NY
05.2004

Skills

  • Exceptional leadership
  • Strong multitasking
  • Teamwork and collaboration

Certification

  • Food handlers certification, as well as tip’s certification

Timeline

Server Captain

Well & Durst OWO
03.2022 - Current

Lead Banquet Server/Bartender

Abigail Kirsch Catering, Pier Sixty
01.2006 - 06.2024

Associate of Arts - Liberal Studies

City College of New York

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