Marc Kaste
Fort Worth
Summary
Seasoned leader with expertise in operations management and staff development. Focused on the guest experience by achieving top company satisfaction scores in overall experience, service, and quality of food. Proven ability to forecast and schedule effectively, while reducing costs and improving overall quality. Recognized for developing future leaders and driving team success through strategic initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Sickies Garage
10.2022 - Current
- Oversaw all operations while maintaining company standards in the absence of the General Manager,
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and operational effectiveness.
- Maintained inventory management systems, optimizing stock levels and reducing waste.
- Focused on rewards program to create repeat guests and growing sales within the four walls.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Held weekly manager meetings to facilitate open communication while addressing opportunities in operations
- Oversaw scheduling to ensure appropriate coverage during peak hours while minimizing labor costs and adhering to budget.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Led team to achieve company-high customer satisfaction scores through dedicated service and attention to detail.
- Assisted team members in their development to become supervisors through company training program.
- Oversaw the training for 20 MIT's including 3 General Managers for other venues throughout the company.
General Manager
Quigleys Irish Pub
02.2021 - 10.2022
- Responsible for daily operations enhancing service quality and customer satisfaction.
- Oversaw all scheduling, adjusting to seasonal needs or local events.
- Executed weekly inventories, orders, and par adjustments based on seasonal trends.
- Responsible for booking weekly entertainment, three nights a week.
Service/Bar Manager
TopGolf
07.2015 - 04.2020
- Oversaw daily bar operations, ensuring adherence to safety and quality standards.
- Responsible for schedule of 160+ associates during peak season
- Developed multiple team leads for future management openings.
- Oversaw inventories for 4 bars throughout the venue.
- Organized a vendor showcase twice a year for staff education
Education
Bachelor of Science - Recreation, Parks, And Tourism Administration
Western Illinois University
Macomb, ILSkills
- Operations management
- Staff development
- Customer service
- Forecasting and scheduling
- Inventory Management
Certification
Manager Food Safety Certification
TABC Certification
Timeline
Assistant General Manager
Sickies Garage
10.2022 - Current
General Manager
Quigleys Irish Pub
02.2021 - 10.2022
Service/Bar Manager
TopGolf
07.2015 - 04.2020
Bachelor of Science - Recreation, Parks, And Tourism Administration
Western Illinois University