Marc Kokaram
Valley Stream,NY
Summary
I aim to utilize my skills in my area of competence and beyond, also to enrich my knowledge and to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth. I seek to secure a position that will enable me to realize personal as well as organizational goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Electrical supplies and lotto shop
- Integral in driving sales and performance of the business through innovative sales techniques
IT Technician
UBreakiFix
07.2023 - Current
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Assisted in training new hires on proper procedures, promoting a consistent approach among all team members.
Manager of Operations
Innovative Business Management
01.2022 - 06.2023
- Manager/Supervisor, hiring and training No-fault and Customer service teams for American Transit Insurance Company
- Payroll and tasking day to day assignments.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Resolved network connectivity issues.
- Performed troubleshooting to diagnose and resolve technical issues.
Technical Support Representative
NY State Solar
09.2021 - 01.2022
- Sales and tech support
- Over the phone troubleshooting and sales
- Tasked with successfully helping customers with their tracking of consumed energy.
Troubleshooter
Galaxy Cyber USA Inc
02.2020 - 09.2021
- Identified root cause of technical issues and developed solutions.
- Provided remote support to customers experiencing technical difficulties.
- Performed maintenance tasks such as software patches and upgrades.
- Provided technical support for hardware and software issues, troubleshooting any problems that arose.
- Installed and configured computer systems, networks, printers and scanners in accordance with established standards.
- Tested system performance to ensure proper functioning of all equipment.
- Maintained inventory of spare parts, components and other related materials needed for repairs.
American Transit Insurance Company
03.2017 - 01.2020
- Data entry, processed claims, medical expenses and underwriting
Central Electrical and Plumbing
08.2016 - 02.2017
- Significantly improved daily operations by initiating Point of Sale and Stock Management Systems
Optometrist Today
Office Tech
08.2015 - 02.2016
- Managed Patients files and databases
Database Management Intern
Fyzabad Anglican Secondary School
05.2014 - 09.2014
- Implemented procedures for backing up and restoring databases.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Developed scripts for automating routine maintenance tasks such as backups, index rebuilds.
Education
B-TECH HND -
School of Business And Computer Science (SBCS)
Trinidad And Tobago06-2016
ABE in Managing of Information Systems (lvl 4 Diploma) -
School of Business And Computer Science (SBCS)
Trinidad And Tobago06-2014
GED -
FYZABAD ANGLICAN SECONDARY
Trinidad And Tobago06-2012
Skills
- Troubleshooting
- Database Development
- Data Migration
- Compiling Data
- System Upgrades
- Software Installation
- Problem Replication
- Application Software Testing
- Attention to Detail
- Remote Support
- Help Desk Assistance
- Installation Management
- MS Office
- Decision-Making
- Technical Support
- Customer Service
- Data Recovery
- Systems Analysis
- Hardware Installation
- Hardware Repair
- Computer Maintenance
- Helpdesk Support
- Equipment Setup
Affiliations
- RBC President's Medal (bronze)
- Under-17 Football
- Under-17-20 Volleyball
- School Choir
- Robotics Team
- Pursuing Purpose charity
Accomplishments
- Bronze Candidate RBC President's Medal
- Hiring Manager and Trainer for a Tech start-up
- Runner-up Under-18 Volleyball Champions
- Under-18 Football Champions (2012)
Certification
- Btech (June 2016)
- LV 4 Diploma in Management systems (June 2014)
Timeline
IT Technician
UBreakiFix
07.2023 - Current
Manager of Operations
Innovative Business Management
01.2022 - 06.2023
Technical Support Representative
NY State Solar
09.2021 - 01.2022
Troubleshooter
Galaxy Cyber USA Inc
02.2020 - 09.2021
American Transit Insurance Company
03.2017 - 01.2020
Central Electrical and Plumbing
08.2016 - 02.2017
Optometrist Today
Office Tech
08.2015 - 02.2016
Database Management Intern
Fyzabad Anglican Secondary School
05.2014 - 09.2014
Electrical supplies and lotto shop
B-TECH HND -
School of Business And Computer Science (SBCS)
ABE in Managing of Information Systems (lvl 4 Diploma) -
School of Business And Computer Science (SBCS)
GED -
FYZABAD ANGLICAN SECONDARY
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Jethin EddulaJethin Eddula
Web Design Intern at NAWeb Design Intern at NA
AHSAN MOHAMMAD KHANAHSAN MOHAMMAD KHAN
Sales Associate / Retail at Pak ValleySales Associate / Retail at Pak Valley