Marc Kuechle
Chippewa Falls,WI
Summary
Talented kitchen leader over 20 years of experience in the industry, preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking and decision-making skills.
Overview
4
4
years of professional experience
Work History
Kitchen Manager
Texas Roadhouse
03.2023 - Current
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Checked and tested foods to verify quality and temperature.
Service Director
AirTec Sports
02.2022 - 10.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or in person.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
- Provided leadership, guidance and support to staff members.
Broil Cook
Texas Roadhouse
03.2021 - 10.2022
- Kept kitchen clean and organized by performing daily maintenance tasks. Opening shift, and closing shifts.
- Prepared and served various food items in fast-paced, high volume environment.
- Worked with the kitchen team to meet high demand with delicious, hot foods.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Followed strict standards for food handling and safety, while performing recipe-right execution
Service Manager
NextGen Powersports
10.2020 - 02.2022
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
Diploma - Computer Programming, Specific Applications
Minneapolis Business College
Saint Paul, MNDiploma - Automotive Technology
Advanced Training Institute
Las Vegas, NV09.2016
Skills
- Inventory Management
- Menu development
- Food Safety
- Kitchen staff coordination
- Customer Service
- Food Preparation
- Food and Beverage Management
- Inventory Control
- BOH Operations
- Recipe creation
- Kitchen equipment operation and maintenance
Timeline
Kitchen Manager
Texas Roadhouse
03.2023 - Current
Service Director
AirTec Sports
02.2022 - 10.2022
Broil Cook
Texas Roadhouse
03.2021 - 10.2022
Service Manager
NextGen Powersports
10.2020 - 02.2022
Diploma - Computer Programming, Specific Applications
Minneapolis Business College
Diploma - Automotive Technology
Advanced Training Institute