Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Marc Lacharite

Westfield,MA

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Extensive experience working with children and families in both educational and retail environments. Used to being in a workplace, with a high priority on safety, etiquette, and sticking to schedule. Great communication and team skills. Experience hosting and organizing in store events, including but not limited to company sponsored promotional days, and TCG sponsored tournaments.

Overview

6
6
years of professional experience

Work History

Store Manager and Team Leader

Playnow! Toy and Game
Westfield, MA
10.2023 - Current
  • Trained and supervised new employees.
  • Provided leadership, insight, and mentoring to employees.
  • Oversaw storewide merchandising to maintain operational excellence.
  • Ensured compliance with safety regulations and company policies.
  • Built customer confidence by actively listening to concerns, complaints, and quickly resolving issues.
  • Evaluated store performance, and incorporated feedback to implement improvement plans.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Scheduled, organized, and hosted in-store events for sponsored companies, such as WPN.
  • Maintained all prior position responsibilities.

Sales Floor Associate

Playnow!
Westfield, MA
08.2021 - 10.2023
  • Stocked merchandise and pulled from the backroom to keep the shelves in stock with proper inventory.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Provided information to customers concerning sales, promotions, and store policies.
  • Counted cash, made change, and stored coupons to keep an organized and balanced cash register drawer.
  • Received orders and deliveries.
  • Packaged and sent out online customer orders.

Afterschool Daycare

Littleville Elementary
Huntington, MA
10.2019 - 03.2020
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Worked with children of varying ages , from 5-10 years old.

Education

High School Diploma -

Gateway Regional High School
Huntington, MA
06.2021

Skills

  • Safety protocols
  • Time Management
  • Problem solving
  • Conflict resolution
  • Engaging with Diverse Customers
  • Stocking and Receiving
  • Merchandising
  • Teamwork and Collaboration
  • Event Organizing

Hobbies

- Cooking - Drawing - Sewing - Fishing - Collecting - Gaming - Trading Card Games

Timeline

Store Manager and Team Leader

Playnow! Toy and Game
10.2023 - Current

Sales Floor Associate

Playnow!
08.2021 - 10.2023

Afterschool Daycare

Littleville Elementary
10.2019 - 03.2020

High School Diploma -

Gateway Regional High School

Similar Profiles

CREATE PROFILE