Marc Lakey
Raleigh,NC
Summary
NICET LEVEL III Fire Alarm Systems
NICET LEVEL II Fire Alarm Test & Inspections
NICET LEVEL I Test & Inspections of Water Based Sys
North Carolina Electrical License Holder SPFALV
(Fire Alarm License)
18 Years Upper Management Experience
Overview
18
18
years of professional experience
Work History
Division Manager (Fire Alarm)
J&D Sprinkler
Clayton, NC
05.2019 - Current
- Collaborated with senior leadership teams in planning long-term objectives for the division's success.
- Managed daily operations of the division, including staffing, scheduling, training, compliance with regulations and safety standards.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Coordinated cross-functional teams across multiple divisions to develop innovative products, services, processes that meet organizational goals.
- Identified areas of improvement in operational processes or systems to increase efficiency and effectiveness.
- Monitored division performance against goals, objectives, budgets, plans, programs and initiatives.
- Attended pre-bid meetings with clients to discuss project goals and objectives as well as answer questions regarding the bidding process.
- Coordinated with vendors, suppliers and subcontractors to obtain pricing information for budgeting purposes.
- Conducted site visits to assess the condition of existing structures or potential job sites.
- Collaborated with architects, engineers and other stakeholders to ensure estimates were accurate and comprehensive.
- Reviewed customer billing statements for accuracy prior to release.
- Trained new employees on the use of customer relationship management software systems.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Division Manager (Fire Alarm)
Crawford Sprinkler
Raleigh, NC
04.2018 - 05.2019
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Attended pre-bid meetings with clients to discuss project goals and objectives as well as answer questions regarding the bidding process.
- Reviewed contracts prior to signing them in order to verify accuracy of all financial details.
Division Manager (Fire Alarm)
VSC Fire & Security
Raleigh, NC
03.2006 - 04.2018
- Monitored changes in local laws and regulations related to fire safety standards and updated policies accordingly.
- Provided training sessions to personnel on proper use and maintenance of installed systems.
- Ordered necessary parts from suppliers based on approved design plans.
- Ensured that all safety protocols were followed while installing new or upgraded equipment.
- Maintained accurate records of all work performed including test results, calculations.
- Investigated field problems related to fire alarm systems and developed corrective action plans.
- Collaborated with clients to review project requirements and ensure customer satisfaction.
- Analyzed blueprints, specifications, proposals, and other documents related to fire alarm system design projects.
- Performed on-site inspections of existing fire alarm systems for upgrades or replacements.
- Assessed the performance of existing fire alarms through periodic testing and maintenance activities.
- Provided technical support to contractors performing installations of new or upgraded fire alarms.
- Tested newly installed equipment prior to final acceptance by client.
- Provided technical assistance when troubleshooting problems with existing fire alarms.
- Verified compliance of all fire alarm systems with local codes and regulations.
- Trained customers on proper operation of their new or upgraded fire alarm system.
- Monitored the performance of inspectors to ensure accuracy in measurements, calibrations, and tests performed.
- Assisted in developing training programs for new employees related to inspection procedures.
- Performed regular audits of inspection reports to verify accuracy and completeness of data collected.
- Investigated root cause analysis of defects identified during inspections, providing corrective action recommendations when needed.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA01-2021
Skills
- Operations Management
- Business Planning
- System Design
- Sales and marketing expertise
- Profit and loss statements
- Operations Planning
- Profit and loss analysis
- Staff Training and Development
- Sales Leadership
- Sales management
- Customer Billing
Affiliations
- High School Football Coach (I have volunteered as a High School Football Coach for more than 20 years)
References
References available upon request.
Timeline
Division Manager (Fire Alarm)
J&D Sprinkler
05.2019 - Current
Division Manager (Fire Alarm)
Crawford Sprinkler
04.2018 - 05.2019
Division Manager (Fire Alarm)
VSC Fire & Security
03.2006 - 04.2018
Bachelor of Science - Interdisciplinary Studies
Liberty University