Marc Lancaster
Littleton,CO
Summary
Performance-driven Vice President with 9 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Results-driven Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
23
23
years of professional experience
Work History
Vice President
Lancasters Service Solutions
01.2014 - Current
- Perform contracted work with RTD, DTO and other businesses.
- Snow removal, custodial cleaning, window cleaning, fencing, mowing, landscaping, irrigation, etc.
- Performed all needed tasks, including Snow removal, custodial work, fencing, pressure washing, window cleaning, etc.
- Run day to day business operations
- Work directly with RTD & DTO managers to insure all work needing performed is done timely and to contract specifications.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Identified opportunities to improve business process flows and productivity.
- Employed optimal safety practices to reduce worksite complaints and hazards.
Service Manager
Ferrari Of Denver
05.2000 - 01.2014
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed department processes and procedures to boost customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Sheridan High School
Sheridan, CO05.2000
Skills
- Industry Expertise
- Expectation Management
- Performance Monitoring
- Process Optimization
- Documentation
- Approachable and Outgoing
- Quality Control Planning
- Articulate Communication
- Management Team Leadership
- Critical Thinking
- Customer and Employee Rapport
Timeline
Vice President
Lancasters Service Solutions
01.2014 - Current
Service Manager
Ferrari Of Denver
05.2000 - 01.2014
High School Diploma -
Sheridan High School
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