Marc LeBlanc
Lafayette,LA
Summary
Dynamic Lawn Care Technician with a strong work ethic and exceptional customer service skills, previously at LeBlanc Brother's Lawn Service. Enhanced customer retention and satisfaction through tailored services and effective communication. Proficient in equipment maintenance and route management, consistently improving efficiency while ensuring jobsite safety.
Overview
9
9
years of professional experience
Work History
Lawn Care Technician
LeBlanc Brother's Lawn Service
02.2021 - 12.2023
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
- Developed lasting customer relationships and grew network over time.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
Parts Manager
Lafayette Power Sports
03.2015 - 01.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Provided timely, insightful and accurate reports to upper management.
Education
GED -
Lafayette High School
Lafayette05-2005
Skills
- Forklift Operating
- Fabrication
- Welding Experience
- Sand Blasting Experience
- Equipment maintenance
- Heavy Equipment Operating Experience
- Strong work ethic
- Driver's license
- Heavy lifting
- Route management
- Jobsite safety
Timeline
Lawn Care Technician
LeBlanc Brother's Lawn Service
02.2021 - 12.2023
Parts Manager
Lafayette Power Sports
03.2015 - 01.2021
GED -
Lafayette High School
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