Marc Lecuyer

• Promoted to Americas Solution Sales leadership to evolve the sales culture.
• 3rd line leadership role, 17 managers, 130 sellers, 4 product groups, $1.8B run-rate business
• Implemented new sales and planning process to focus upmarket.
• Rolled out new inspection process, success metrics, with dashboard tracking.
• Assessed and top-graded talent across the Americas (7 major areas: Canada, LatAm, Federal, Med/SLED, Commercial, East , West)
• Integrated sales and technical teams developing a ONE TEAM mindset through business planning, quarterly all-hands, joint recognition, and giving back (charity focus).
• Lead the graduation of Tx's largest product (ITOM) to core sales, $800M run-rate – planned for FY24 (pulled forward into fall of FY23) – Organizational change, messaging, ongoing support.
• Restructured the Americas Tx team around 2 key buying centers (CIO, CISO), accelerated FY24 hiring plan (35 ppl), optimizing cost, coverage, span of control, and messaging – planned for FY25 (pulled forward into 1H/24) – Organizational change, messaging, ongoing support.

Highlights and Recognition

• Considered a servant leader, culture ambassador, leading by example.
• Recognized for 'Management Excellence' globally with Manager Factor Score above 98%.
• Consistently grew the business YoY for 6 major product groups across the Tx portfolio.
• Maintained a 97%+ renewal rate.
• Improved GRR by 10 points, putting a plan in motion to reduce D/L.
• Regularity selected to participate as an executive sponsor for white glove, C-level customer events.
• Prioritized field engagement meeting with customers and partners to develop key relationships, accelerating business.

• Recruited to ServiceNow to lead and develop the Canadian business.
• 2nd line leadership role, 5 managers, 40 sellers, 150 people supporting GTM.
• Grew the business from $25M / 25 people to $300M / 300 people, with a 99% annual renewal rate.
• Hired all executive leadership roles: Sr. Dir Marketing, Sr. Dir Solution Consulting, Sr. Dir Channels, Dir's for each workflow - ITx, CSM, HR, AppEng.
• Developed ELT planning process with executive sponsorship to capture long-range investments.
• Put the business on course with a plan to achieve a $1B run-rate over the next 5 years.
• Accountable for all business operations, customer success, and revenue growth for the Canadian market.

Highlights and Recognition

• Developed a national partner ecosystem
• Developed Public Sector strategy, securing key investments to support growth (Fed/SLED).
• Led negotiations for large renewals, engaging customer C-suite (CIO, CISO, CTO, CFO, CEO).
• Integrated acquisition of ElementAI into the Canadian business (150 people)
• Led the effort to localize HR policies, government contracting, and employee communications.
• Recognized for creating a Canadian culture, winning global awards for contests
• Consistently high EVS participation/scores.
• 4-time Winners Circle recipient for over attainment

• Promoted to lead the Canadian business, reporting directly to VP Americas
• 1st line leadership role, 9 direct reports, $60M revenue, 22% YoY growth.
• Responsible for sales, operations, and customer success in Canada.

Highlights and Recognition

• Top-graded talent to create a strategic selling motion.
• Achieved President's Club four years in a row
• Invited to participate in an annual Canadian intelligence working group to discuss the evolving threat landscape and improve security posture for Canadians.

• Focused verticals: Financial Services, TME, Large Retail, Consulting

Highlights and Recognition

• Selected to participate in leadership development.
• Achieved President's Club every year for overachieving quota.

• Focused Verticals: Financial Services, Consulting, Technology

Highlights and Recognition

• Adopted value selling concepts that enabled me to create larger deals
• Achieved President's Club every year.