Marc MacLean
Houston
Summary
Dedicated and results-oriented professional seeking the Development Assistant position at the PTSD Foundation of America to contribute to the organization's mission by providing exceptional support in development administration, prospect research, and donor stewardship.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
PTSD Foundation Of America
10.2022 - Current
- Provided dedicated administrative support to Operations, including the Executive Director and Development Manager.
- Handled confidential and sensitive information with discretion and tact.
- Generated detailed reports, conducted data analysis, and ensured database accuracy
- Created, maintained and updated filing systems for paper and electronic documents.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Managed gift processing and promptly acknowledged donors with personalized communications.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Veterans Coordinator
PTSD Foundation Of America
07.2021 - Current
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits of PTSD FOA programs.
- Assessed risk factors of patients and made referrals for further services.
- Completed psychosocial evaluations and needs assessments.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges.
- Developed partnerships with community organizations to expand services and referrals.
- Facilitated support groups for patients and families dealing with PTSD.
Executive Chef Manager
2 Dog Café
06.2015 - 07.2020
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Arts - Liberal Arts And Sciences
First Coast Technical College
Saint Augustine, FL08.1997
Skills
- Workflow Planning
- CRM Software
- Database Administration
- Employee Coaching and Mentoring
- Office Management Software
- Managing Operations and Efficiency
- Effective Problem-Solving
- Customer Relations and Communications
Certification
- Peer Support Core Training for Mental Health CPSS
- HIPPA Compliance
- Google Cybersecurity Certificate
- Microsoft 365 Certificate
- ASIST
Timeline
Office Manager
PTSD Foundation Of America
10.2022 - Current
Veterans Coordinator
PTSD Foundation Of America
07.2021 - Current
Executive Chef Manager
2 Dog Café
06.2015 - 07.2020
Associate of Arts - Liberal Arts And Sciences
First Coast Technical College
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