Marc Marchena

• Provide general overall facility management services, including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of Equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with site inspection within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review, and submit work orders, bids, and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs

• Managed facilities, maintenance, remediation, and reconstruction schedules with vendors for operational efficiency.
• Schedule services for HVAC maintenance, repair electrical systems, and manage building automation systems.
• Managed contractor relationships to ensure compliance with project specifications.
• Implemented safety protocols to ensure a secure working environment for all staff.
• Monitored project budgets to identify potential cost-saving opportunities.
• Managed multiple projects with competing deadlines simultaneously.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Review and process project budgets, vendor proposals/bids, change orders, completed photos, and invoices for completed services.
• Managed daily operations and streamlined processes for efficient workflow.
• Participated in public meetings regarding site assessment and remediation projects.
• Implemented remediation strategies to reduce or eliminate contaminants in soil, water, air, sediment, and other media.
• Conducted workplace assessments to identify potential health hazards and risks.
• Analyzed air quality samples to evaluate environmental conditions in work areas.
• Investigated environmental contamination issues related to mining activities in order to assess possible remediation strategies.
• Monitored compliance with company policies and safety standards.
• Coordinated project schedules and timelines for multiple construction initiatives.
• Built and established strong partnerships with teams, vendors and contractors.
• Liaised with suppliers to confirm order details and resolve discrepancies promptly.
• Coordinated shipments and logistics processes to ensure timely delivery of goods.
• Managed inventory levels and tracked stock movements across multiple locations.
• Managed logistics operations to ensure timely delivery of goods.

• Oversee customer inquiries, delivering support experiences that exceed expectations.
• Coordinated property viewings and communicated with prospective tenants.
• Verified claim data correctness in preparation for processing.
• Processed insurance claims with attention to detail and accuracy.
• Investigated insurance claims for accuracy.
• Analyzed financial data to determine potential liability of third-party entities.
• Communicated with claimants and providers.
• Negotiated terms with vendors for maintenance and repair services.
• Negotiated settlements with claimants.
• Documented findings in claims management system.
• Coordinated with legal teams for complex cases.
• Investigated complex claims to identify potential recovery opportunities.
• Coordinated with legal teams to facilitate the subrogation process efficiently.
• Drafted letters, subpoenas, affidavits, complaints and other legal documents associated with subrogation cases.
• Reviewed and processed correspondence from attorneys, policyholders, adjusters and other parties related to the claim.
• Researched relevant legal documents to identify recovery options.
• Responded promptly to questions from claimants regarding their subrogation case status.