Marc McConnell
Hammond,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. I am also a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
General Utility
Ford Motor Co.
07.2016 - Current
- Started as an Assembly Line worker and TPT as a battery installer.
- I was group leader in Chassis Zone B for almost an year.
- I helped maintain the line production by making sure the line was running without any issues from my area.
- I knew how to keep the workers motivated by being reliable and hands on when needed.
- While working as an Assembly line worker I've obtained a Ford Plant license
- Also, I've learned multiple jobs in the 'shop' Chassis.
- I have become a General Utility worker after 3 years on the Line
- As a General, it comes with many responsibilities such as learning multiple jobs in my area (Chassis), doing repairs, and filling in for co-workers that have medical or family emergencies.
- Enhanced team performance by assisting coworkers with various tasks, promoting collaboration and camaraderie.
Lockbox Clerk
US Bank
12.2013 - 07.2016
- I started off as Lockbox Clerk which was helping sorting out different business payments by paycheck
- I opened letters and separated the pay statement from the paycheck
- So it can be scanned and received electronically for that certain company.
- Assisted management in identifying process improvements, contributing to the overall effectiveness of the lockbox department.
- Ensured timely deposits for clients by consistently meeting daily deadlines for processing payments.
- Minimized potential losses by diligently monitoring account balances for unusual activity or possible fraud indicators.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
Prior Authorization Representative
Express Scripts
10.2011 - 10.2012
- Receive inbound phone calls for Patients Prior Authorization for medications
- I also had to reach out to pharmacies and doctor offices for further information on why the patient needs a certain dosage.
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Processed new medication and refill requests for authorization.
- Reduced errors in documentation by meticulously reviewing medical records and verifying information accuracy.
Sales Representative
Auto Zone
06.2009 - 01.2011
- I met daily quotas that the company needed on a daily basis.
- Greeting customers at the door
- Help with finding car parts, Install car parts (batteries, windshield wiper, headlights, and tail lights)
- Accomplishments: I was the only 'part-time worker' with full-time hours.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School -
Marquette High School
Chesterfield, MO05.2006
Skills
- I'm a very quick learner
- I can use Microsoft Word/Power Point/Excel
- Multi-Tasking
- I can manage Manpower along working on a job
- Pay Attention to Detail
- Self Motivated
- Strong hand-eye coordination
Timeline
General Utility
Ford Motor Co.
07.2016 - Current
Lockbox Clerk
US Bank
12.2013 - 07.2016
Prior Authorization Representative
Express Scripts
10.2011 - 10.2012
Sales Representative
Auto Zone
06.2009 - 01.2011
High School -
Marquette High School
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