Marc McLain
Director Of Education Technology
Altamonte Springs,FL
Summary
Dedicated financial industry professional with demonstrated strengths in marketing, curriculum, and development. Proven track record of providing solutions for both technical and process problems and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
7
7
Company Awards
Work History
Director of Education Technology
Market Traders Institute
Orlando, FL
04.2020 - Current
- Led development teams to produce new technology for over 10,000 users with set time lines and bi-weekly product launches.
- Led and teamed with Curriculum Developers and Subject Matter Experts to deliver engaging content to reach different learner types.
- Oversaw multiple platforms for delivering e Learning and INstructor led education modules.
- Tracked Key Metrics and Performance for each product and ongoing subscription, ensuring all products reached a set level of client satisfaction.
- Launched Certification program for students within our program.
- Worked with Subject Matter Experts to build curriculum and learner content.
Product Owner
Market Traders Institute
Orlando, FL
01.2019 - 04.2021
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Tracked progress and results of all production and adapted processes as needed to meet sales goals.
- Produced long-term and near-term goals and tracking to ensure processes did not slow down, including B2B and B2C initiatives.
- Worked with Subject Matter Experts to build curriculum and learner content.
- Assisted with Quality Assurance of products and processes.
- Assisted in gathering of technical and business requirements and data analytics for product and development.
Director of Instruction and Design
Market Traders Institute
Orlando, FL
10.2018 - 01.2019
- Interviewed, hired and trained new workers.
- Managed all aspects of company's Learning Management System (LMS) including internal and external user flows and tracking.
- Worked with Subject Matter Experts to develop curriculum for multiple courses at once.
- Managed and led the transition between Moodle Learning Management System over to Thought Industries LMS, including transferring users and content.
- Led small team to plan and deliver onsite and online instructor led training events.
- Oversaw updates to products and courses with minimal requirements to ensure client satisfaction.
- Assisted with Quality Assurance of products and processes.
- Assisted with gathering technical and business requirements and data analytics for product and development.
Instructional Design Manager
Market Traders Institute
Orlando, FL
01.2016 - 10.2018
- Outlined, Built, and Produced a new on-camera version of our core education platform.
- Built full curriculum map and connected content and theory behind our entire product catalog.
- Updated and managed Learning Management System and course content.
- Worked with Subject Matter Experts to build curriculum and course content.
- Supported Sales and Customer Service teams with training on upcoming product and service releases.
- Produced and Directed video shoots for course content.
- Filmed, Produced, and Assisted with multiple live instruction events.
- Assisted with Social Media service for customers.
- Assisted with troubleshooting customer technical issues.
Graphic Design/LMS Lead
Market Traders Institute
Orlando, FL
08.2015 - 06.2016
- Worked with Subject Matter Experts to build curriculum and course content.
- Introduced Subscription processes for product delivery and management.
- Created marketing assets for web delivery.
- Created video content for marketing and sales purposes.
- Managed Learning Management System.
- Assisted with Technical Support and Troubleshooting for internal and external users.
Instructional Designer and LMS Administrator
Market Traders Institute
Orlando, FL
07.2014 - 08.2015
- Rebuilt core education offering to be fully SCORM compliant eLearning to move away from outdated Flash modules.
- Supported Customer Service Initiatives
- Supported Sales and Customer Service Teams with Sales, Marketing and Technical training for upcoming products.
- Led the upgrade from Moodle 1.9 to Moodle 2.5 and quality assurance of the upgrade.
- Worked with Subject Matter Experts to create new curriculum and courses.
- Updated existing course content to upgraded LMS and Technology platforms
- Assisted with marketing design and development overflow.
- Worked with talent to produce education and marketing video content.
Video Product Coordinator
Market Traders Institute
Orlando, FL
10.2013 - 08.2015
- Built out and led first Video Marketing Strategy for the business which led to our first ever sale coming from the YouTube platform.
- Filmed, edited, and produced promotional, offer, and commercial assets.
- Worked with students to film and produce interview-style testimonials for marketing and social media.
- Worked with Subject Matter Experts to build out course content and curriculum.
- Created and edited sales material and infographics.
- Assisted with other marketing material creation - emails, landing pages, banners, etc.
- Assisted students with technical needs during live events.
- Assisted customer service with technical needs and troubleshooting.
- Assisted with data and analytics for Sales and Marketing Key Performance Indicators.
Marketing Assistant
Market Traders Institute
Orlando, FL
09.2012 - 10.2013
- Filmed, edited, and produced all video content for Sales and Marketing.
- Ensured Learning Management System is up-to-date with all course content and curriculum.
- Assisted Subject Matter Experts with Content Creation.
- Assisted Marketing Team Members with any work overflow.
- Provided Research and Development Reports for understanding competitors and companies introducing themselves to the market.
- Reached out to potential customers to assist them in attending webinar presentations.
- Assisted with data and analytics for Sales and Marketing KPIs.
- Worked with our Affiliate Program Leader and Affiliates to supply them with the necessary assets to produce leads.
- Creation of Marketing assets - Email, Landing Pages, Banners, etc.
Substitute Teacher
Seminole County Public Schools
Sanford, FL
02.2012 - 09.2012
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Provided Support before and after school with any school needs.
Project Manager
Five Rivers Services, LLC
Patrick Air Force Base, FL
04.2011 - 11.2011
- Led team of five to produce photo, video, and graphical resources for all base initiatives.
- Created large print graphics for base operations.
- Managed all work orders, work flows, and tracking processes.
- Acted as hiring manager, screening candidates, and new hire training.
- Managed supply and resource budgets.
- Communicated and worked with high-ranking individuals.
Multimedia Designer/Assistant Project Manager
Five Rivers Services, LLC
Patrick Air Force Base, FL
03.2010 - 04.2011
- Led Marketing initiative for Air Force Week 2011
- Studio and Event Photography for Base Operations
- Studio and Event Videography for Base Operations
- Photo and Video Editing
- Large Print Graphic creation for Base Operations
- Information Design for Strategic Plans and Technical Operations
- Assisted with work order flow and processes
- Assisted with scheduling and ensuring all events and appointments were covered by the team.
Education
Master of Arts - Teaching
Olivet Nazarene University
Bourbonnais, IL 08.2007 - 05.2009
Bachelor of Science - Graphic Design And Illustration
Olivet Nazarene University
Bourbonnais, IL 08.2001 - 05.2006
Skills
Curriculum Development
Project Management
Curricular implementation
Google Suite
Adobe Creative Suite
Process Improvement
Video Production
Instructional Design
Curriculum Mapping
Project Management
Product Ownership
Certification
Certificated Agile Scrum Master
Timeline
Director of Education Technology
Market Traders Institute
04.2020 - Current
Certificated Agile Scrum Master
01-2020
Product Owner
Market Traders Institute
01.2019 - 04.2021
Director of Instruction and Design
Market Traders Institute
10.2018 - 01.2019
Instructional Design Manager
Market Traders Institute
01.2016 - 10.2018
Graphic Design/LMS Lead
Market Traders Institute
08.2015 - 06.2016
Instructional Designer and LMS Administrator
Market Traders Institute
07.2014 - 08.2015
Certified Agile Product Owner
06-2014
Video Product Coordinator
Market Traders Institute
10.2013 - 08.2015
Marketing Assistant
Market Traders Institute
09.2012 - 10.2013
Substitute Teacher
Seminole County Public Schools
02.2012 - 09.2012
Project Manager
Five Rivers Services, LLC
04.2011 - 11.2011
Multimedia Designer/Assistant Project Manager
Five Rivers Services, LLC
03.2010 - 04.2011
Master of Arts - Teaching
Olivet Nazarene University
08.2007 - 05.2009
Bachelor of Science - Graphic Design And Illustration
Olivet Nazarene University
08.2001 - 05.2006