Marc Medina
Phoenix,AZ
Summary
I am proven team member, skilled in customer service and cash handling, enhanced customer satisfaction through exceptional service and problem-solving abilities. I have cultivated strong relationships, demonstrating reliability and a positive attitude. I have achieved increased loyalty and efficiency, showcasing a commitment to excellence and teamwork. I am well-versed in taking customer orders and remaining calm during busiest times. I have handled food and drink preparation and operating cash registers in fast-paced dining environments. I am clear communicator possessing outstanding customer service skills with engaging personality and flexible approach.
Overview
1
1
year of professional experience
Work History
Team Member
Wendy's
04.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Camelback High School
Phoenix, AZ05.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking Orders
- Active Listening
- Critical Thinking
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Reliability and punctuality
- Money Handling
- Customer Satisfaction
- Patience and composure
- Relationship Building
Timeline
Team Member
Wendy's
04.2023 - Current
High School Diploma -
Camelback High School
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