Marc Mendez
Mobile ,AL
Summary
Ramp Agent with expertise in aircraft marshalling and baggage handling. Enhanced operational efficiency and safety compliance through effective teamwork. Skilled in heavy lifting and problem-solving, consistently reducing turnaround times. Committed to high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Ramp Agent
GAT
03.2024 - 12.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Connected electrical power unit and hoses to aircraft.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Deiced aircraft before takeoff for safety during inclement weather.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Stocked aircraft cabins with necessary equipment and supplies.
Deli
Walmart
02.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Flooring
Lowes Home Improvment
06.2022 - 12.2023
- Developed strong relationships with local vendors to secure favorable pricing on high-quality flooring materials for clients'' projects.
- Contributed to a positive team environment by sharing knowledge and expertise in flooring installation techniques, resulting in a well-trained and proficient workforce.
- Assisted in the removal of old flooring materials, ensuring a clean and prepared surface for new carpet installations.
- Spearheaded training sessions for new hires on proper flooring installation techniques, tool usage, and workplace safety protocols.
- Assisted clients in selecting appropriate flooring materials based on factors such as durability, aesthetics, and budget constraints.
Education
High School Diploma -
Riverside Highschool
565 Warburton Ave, Yonkers, NY 1070107.2016
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Aircraft tug operation
- Safety procedures
- Customer service
- Marshaling aircraft
- Ramp security
- Team leadership
- Crew assistance
- Baggage management
- Pushback and towing
- Baggage tag checks
- Load planning
- Load planning communication
- Flexible schedule
- Dependable and responsible
- Ground support services
- Freight handling
- Security awareness
- Cargo handling
- Airfield safety regulations
- Aviation regulations
- Weight/balance loading
- Cargo equipment operation
- Workload management
- Inclement weather tolerance
- Quality control
- Ground support equipment operation
- Hazardous materials handling
- Live cargo handling
- Aircraft safety checks
- Baggage service collaboration
- Ramp generator operation
- Flight scheduling
Languages
Spanish
Native or Bilingual
Timeline
Ramp Agent
GAT
03.2024 - 12.2024
Deli
Walmart
02.2024 - 04.2024
Flooring
Lowes Home Improvment
06.2022 - 12.2023
High School Diploma -
Riverside Highschool
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