- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Personal Development and Self-Improvement
Marc-Michel Maguet
Georgetown,United States
Summary
Dynamic Regional sales leader with a proven track record of driving revenue growth and implementing effective business development strategies. Expertise in building and leading high-performing teams, enhancing sales operations, and cultivating key client relationships has consistently resulted in significant improvements in overall sales performance. A strategic thinker skilled in market research and negotiation tactics, dedicated to process improvement and relationship management, leading to increased customer satisfaction and loyalty. Recognized for a collaborative approach and commitment to excellence, ensuring alignment with organizational goals while managing complex projects and achieving strategic objectives in a growth-oriented environment.
Overview
14
14
years of professional experience
Work History
SVP, Regional Sales Leader II
PNC Bank
11.2021 - Current
- Recruited, trained, and mentored high-performing sales team of 13 branches in the Greater North Austin area.
- Conducted regular reviews of team members' performance and provided constructive feedback for improvement.
- Provided exceptional customer service through timely response to inquiries and resolution of issues.
- Developed and executed sales strategies to achieve revenue targets.
- Organized regional sales meetings to share best practices and motivate team.
- Identified and pursued new business opportunities within region.
- Elevated team productivity using practical training and motivational strategies.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
VP, Sales and Service Client Experience Manager
PNC Bank
03.2021 - 11.2021
- Conducted regular meetings with staff to review performance goals and address any challenges or obstacles.
- Sales, Service & Support Manager for over 100+ Branches in the Missouri/Illinois/Indiana Market
- Supported the immediate 35+ Local St. Louis Branch Network and Remotely the remaining 65+ Branch Network remotely
- Aided in new to company acquisition market with direct support for transition of acquired bank to PNC processes
- Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
- Onboarded new clients through established sales and implementation cycle.
AVP, Branch Manager Sr.
PNC Bank
01.2015 - 03.2021
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports for two different branch locations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- 10x Branch of the Month winning recipient.
- Set performance goals for staff members and provided ongoing feedback.
- Created success-oriented team environment focused on professional development and empowering leadership.
- Maintained friendly and professional customer interactions.
Officer, Assistant Branch Manager
Bank of America
07.2011 - 12.2014
- Created success-oriented team environment focused on professional development and empowering leadership.
- Top performing branch location in the greater St. Louis Market, top 5% in year over year growth.
- Identified opportunities to deepen relationships, increase client acquisition, and improve service levels.
- Boosted and maintained staff morale, conducting daily huddles to communicate goals, strategies and new initiatives.
- Maintained, developed and enhanced relationships with consumer & business customers.
- Supervised, coached and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Broward Community College
Davie, FLSkills
- Team leadership and training and development
- Cross-functional collaboration
- Interpersonal Skills
- Business Development
- Problem solving
- Goal Orientation
- Performance & Operational Management
- Strategic goals
- Public speaking
- Corporate presentations
- Strategic leadership
- Policies and procedures
Interests
LANGUAGE
English
Advanced
Accomplishments
- Supervised team of 13 branches, comprised of 77 staff members.
- Used Microsoft Excel to develop sales performance tracking spreadsheets.
- Achieved 100 points in Region Performance Scorecard through effectively helping with team sales performance consistency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
SVP, Regional Sales Leader II
PNC Bank
11.2021 - Current
VP, Sales and Service Client Experience Manager
PNC Bank
03.2021 - 11.2021
AVP, Branch Manager Sr.
PNC Bank
01.2015 - 03.2021
Officer, Assistant Branch Manager
Bank of America
07.2011 - 12.2014
High School Diploma -
Broward Community College
AWARDS
2-time Region of the Year in the Market for Risk and Operations, 2019 Circle of Excellence and Market All Star recipient for 2018 P&L growth, 2018 Regional Branch of the year recipient, 10-time Branch of the Month recipient
Personal Values
- Hardworking & Honest: Committed to delivering quality work with integrity in every situation.
- Empathetic & Family-Oriented: Value understanding others’ perspectives and fostering supportive relationships.
- Optimistic & Trustworthy: Approach challenges with a positive outlook and maintain reliability through consistent actions.
- Dependable: Known for follow-through, accountability, and consistency in meeting commitments.
AWARDS
2-time Region of the Year in the Market for Risk and Operations, 2019 Circle of Excellence and Market All Star recipient for 2018 P&L growth, 2018 Regional Branch of the year recipient, 10-time Branch of the Month recipient