Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marc Montano

Philadelphia,PA

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably as an Assistant Manager at ShopRite. Proven track record in enhancing service delivery and training staff, while effectively managing operations. Skilled in money handling and decision-making, consistently improving customer satisfaction and team performance.

Overview

22
22
years of professional experience

Work History

Assistant Manager

ShopRite
07.2017 - Current
  • Responsible for all functions/operation of the courtesy counter.
  • Supervise courtesy counter clerks
  • Assist in writing the schedule for department
  • Ensure all clerks are properly trained
  • Assist in evaluating performance of new hires during probationary period
  • Run Courtesy Counter as needed to ensure highest level of customer service
  • Managed 22 employees
  • Supervised daily operations to ensure efficient workflow and high-quality customer service.
  • Trained and mentored staff on operational procedures and customer engagement strategies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Concession Stand Manager

Aramark
Phila, PA
01.2007 - 05.2017
  • Supervised daily operations to ensure efficient service and optimal inventory management.
  • Trained and mentored staff on best practices for food safety and customer engagement.
  • Analyzed sales data to identify trends, adjusting product offerings accordingly for maximum impact.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Oversaw daily operations of concession stand, ensuring efficient service delivery and customer satisfaction.
  • Managed inventory levels, coordinating timely restocking of supplies to minimize shortages.
  • Coordinated concession team, food preparation, and storeroom operations.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.

Gate Staff Supervisor

Central Parking Services
02.2003 - 05.2008
  • Supervised daily operations, ensuring compliance with safety and security protocols.
  • Trained and mentored gate staff, enhancing team performance and service delivery.
  • Implemented efficient workflow processes, reducing wait times and improving guest satisfaction.
  • Resolved customer inquiries and issues, maintaining high standards of service excellence.
  • Developed training materials for new employees, standardizing procedures across the team.
  • Supervised gate operations, ensuring compliance with safety and security protocols.
  • Trained and mentored up to 12 staff memebers in customer service best practices and operational procedures.
  • Managed conflict resolution with patrons to ensure positive experiences and satisfaction.

Education

High School Diploma -

St. John Neumann
Philadelphia, PA
06-1990

Skills

  • Customer service
  • Money handling
  • Decision-making
  • Team leadership
  • Problem-solving

Timeline

Assistant Manager

ShopRite
07.2017 - Current

Concession Stand Manager

Aramark
01.2007 - 05.2017

Gate Staff Supervisor

Central Parking Services
02.2003 - 05.2008

High School Diploma -

St. John Neumann

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