Marc Moschella
Springhill,TN
Summary
Dedicated and organized Operations Manager with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
11
11
years of professional experience
Work History
Operations Manager
Comprehensive Logistics Inc.
Springhill, TN
06.2016 - Current
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted employee observations and documented findings.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Developed and implemented operational procedures to ensure quality standards are met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Responded to information requests from superiors, providing specific documentation.
Production Superintendent
Comprehensive Logistics Inc.
Cleveland, OH
03.2014 - 06.2016
- Oversaw production process and selected, ordered and purchased production materials.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
- Ensured that all safety regulations were adhered to by personnel on the shop floor.
- Created detailed reports outlining progress against goals and objectives set forth by management.
- Managed materials to meet production goals and specific customer demands.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Supervisor
Comprehensive Logistics Inc.
Youngstown, OH
01.2013 - 03.2014
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Worked closely with human resources to support employee management and organizational planning.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Assessed company operations for compliance with safety standards.
Education
High School Diploma -
Chaney High School
Ohio06-1998
Some College (No Degree) - Education
Youngstown State University
Youngstown, OHSkills
- Business Development
- Health and Safety Compliance
- Incidents Management
- Labor Relations
- Document Control
- Production
- Business Planning
- Logistics Oversight
- Organizational Management
- Workflow Optimization
- Process Improvement
- Performance Reporting
- Data Analysis
- Planning and Implementation
- Staff Training
- Team Leadership
- Staff Management
- Continuous Improvements
Accomplishments
- United States Army- 10 years- Combat Medic/Medic Intructor
- WLC leadership course graduate
Affiliations
- Girls Flag Football coach for years
Timeline
Operations Manager
Comprehensive Logistics Inc.
06.2016 - Current
Production Superintendent
Comprehensive Logistics Inc.
03.2014 - 06.2016
Supervisor
Comprehensive Logistics Inc.
01.2013 - 03.2014
High School Diploma -
Chaney High School
Some College (No Degree) - Education
Youngstown State University
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