Summary
Overview
Work History
Education
Skills
Interests
Timeline
Marc Murchison

Marc Murchison

Excelsior Springs,MO

Summary

Dynamic professional with a proven track record at Lyft, excelling in passenger transportation and customer service. Recognized for achieving a 5-star rating through effective route management and relationship building. Skilled in vehicle inspections and safety management, ensuring a reliable and pleasant experience for all passengers.

Overview

36
36
years of professional experience

Work History

Lyft Driver

Lyft
01.2025 - Current
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • 5 Star rating with customers.
  • Excellent customer service skills

Senior Pastor

Evangelical Covenant Church
09.1989 - 05.2024
  • Led programs such as worship, study, fellowship, and service opportunities.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
  • Coordinated and spearheaded programs to increase church members' service throughout community.
  • Oversaw administration and management of all areas of ministry.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.
  • Established and managed church budget of $[Amount] per year.
  • Provided crisis response and counseling to church members.
  • Collaborated with church leadership to plan master calendar of events.
  • Raised congregational awareness of needs and contributions of youth to church life and operations.
  • Worked with stewardship to promote responsible biblical stewardship.
  • Led renovation and expansion project, successfully renovating or remodeling existing sanctuary, multipurpose facility and restroom facilities and classrooms.

Credit Services

Client Services Inc.
09.2005 - 07.2008
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.
  • Analyzed service reports to identify areas of improvement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Addressed and resolved customer complaints.

Credit Card Specialist

Macy's
02.2002 - 08.2005
  • Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Implemented strategies to reduce risk of credit card fraud and identity theft.
  • Fielded an average of 25 per day of incoming customer calls to deliver high-quality solutions.
  • Generated reporting to aid leadership with information to determine future credit card goals.
  • Set and maintained credit card payment goals.
  • Trained and managed 6 - 15 direct service personel.

Education

Master of Divinity - Biblical Studies / Pastoral Ministry

Fuller Theological Seminary, Pasadena, CA
06-1986

Bachelor of Arts - Biblical Studies

Vanguard University, Costa Mesa, CA
05-1979

Skills

  • Commercial driving
  • Passenger transportation
  • Inclement weather driving
  • Map reading
  • Confidentiality
  • Accident prevention
  • Valid Driver's license
  • Appointment scheduling
  • City and non-city driving
  • Passenger guidance
  • Safe driving techniques
  • Attention to detail
  • Relationship building
  • Defensive driving
  • Punctual and reliable
  • Route management
  • Traffic law observation
  • Revenue generation
  • Passenger assistance
  • Driving and transportation
  • Customer service
  • Friendly and outgoing
  • Vehicle inspections
  • GPS and route planning
  • Time management
  • Passenger support
  • Customer rapport
  • Flexible schedule
  • Traffic laws
  • Punctuality
  • Clean driving record
  • Transportation
  • Navigational systems and GPS
  • Route determination
  • Safety management
  • Safe driving practices

Interests

  • Outdoor Recreation
  • Music
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • I like trying new recipes and food trends
  • Wine Tasting

Timeline

Lyft Driver - Lyft
01.2025 - Current
Credit Services - Client Services Inc.
09.2005 - 07.2008
Credit Card Specialist - Macy's
02.2002 - 08.2005
Senior Pastor - Evangelical Covenant Church
09.1989 - 05.2024
Fuller Theological Seminary - Master of Divinity, Biblical Studies / Pastoral Ministry
Vanguard University - Bachelor of Arts, Biblical Studies

Similar Profiles

CREATE PROFILE