Marc Olivares
Renton,WA
Summary
Dynamic professional with extensive experience in operations management and staff training at Cinemark Lincoln Square. Proven track record in enhancing guest satisfaction and optimizing resources. Skilled in money handling and conflict resolution, fostering a positive work environment while mentoring team members for growth and development.
Overview
8
8
years of professional experience
Work History
Cashier
Pizza PieRos
Salado, TX
02.2019 - 05.2021
- Greeted customers walking up to order and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with accuracy.
Senior Assistant Manager
Cinemark Lincoln Square
Bellevue, WA
03.2024 - Current
- Ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored staff members to enhance their skills, promoting growth within the company.
Assistant Manager
Cinemark Temple
Temple, TX
06.2021 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the guest experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved guest satisfaction by addressing and resolving complaints promptly.
Sales Associate
GameXChange
Temple, TX
02.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Self Checkout Associate
Walmart
San Antonio, TX
09.2017 - 11.2017
- Crosstrained in other departments within the store to better assist both colleagues and customers when needed.
- Assisted in inventory management tasks such as stocking shelves when necessary.
- Ensured timely transactions for customers by maintaining a clean and organized work area.
Education
Salado High School
Salado, TXSkills
- Staff training and development
- Guest relationship management
- Operations management
- Staff scheduling
- Inventory control
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Employee supervision
- Team building
- Coaching and mentoring
- Conflict resolution
- Performance evaluation
- Orientation and training
- Employee engagement
- Positive attitude
- Teamwork
- Attention to detail
Timeline
Senior Assistant Manager
Cinemark Lincoln Square
03.2024 - Current
Assistant Manager
Cinemark Temple
06.2021 - 09.2023
Cashier
Pizza PieRos
02.2019 - 05.2021
Sales Associate
GameXChange
02.2018 - 02.2019
Self Checkout Associate
Walmart
09.2017 - 11.2017
Salado High School