Summary
Overview
Work History
Skills
Timeline
Generic
Marc Ongaro

Marc Ongaro

Technology Leader
Pine Mountain Club,CA

Summary

Marc is an enthusiastic technology leader with hands-on experience across multiple facets of the industry. Comfortable walking a customer through their cloud roadmap or coaching a new hire. Builds bridges between departments, builds products for the company, and aims to always leave behind lasting value.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Director of Cloud Services

Trusted Tech Team
Irvine, CA
08.2022 - Current

Accomplishments:

  • Created (and crushed) Department KPIs. Achieved 98% CSAT averaged over 90 days while reducing response time, without increasing headcount.
  • Grew team from 3 to 12 Cloud Services professionals in 4 months.
  • Established first customer-facing Service Level Agreement for Cloud Services.
  • Identified and remediated cloud onboarding issue, resulting in $400k savings to company.
  • Identified and remediated cloud billing issue, resulting in 15% reduction in COGS.

Responsibilities:

  • Managed and Improved Microsoft Direct CSP Partnership.
  • Provided leadership, guidance and support to staff members.
  • Developed and implemented training and talent development programs for staff.
  • Analyzed trends and data to inform decision-making and program development.
  • Monitored program performance and outcomes for successful delivery of services.

Senior Director of Solutions

Tresbu Digital, Inc.
Remote, CA
05.2020 - 08.2022

Accomplishments:

  • Led new partnership with Siemens Low-Code platform
  • Led all product ownership efforts for customer projects
  • Implemented and enforced Scrum Agile for all projects
  • Led all pre-sales efforts, including sales engineering and proposal development
  • Built and managed global, cross-functional software delivery team of 12 focused on Rapid Application Development (RAD) for Mid-Market and Enterprise

Responsibilities:

  • Worked hand-in-hand with CEO on complete rebrand towards UX and Low-Code/Rapid Application Development
  • Worked with Enterprise as well as Startup customers

VP of Cloud Services

Finchloom
Agoura Hills, CA
06.2018 - 05.2020

Accomplishments:

  • Consistent 100% YoY growth, from $500k to $4MM
  • Launched PhishPrevent: turnkey, multi-layer managed service for preventing corporate identity theft, built on Microsoft 365 and Azure.
  • Scaled team from two part-timers to five full-time M365 CloudOps Specialists, training up from entry-level
  • Led implementation of Dynamics 365 for Service and CRM
  • Led roll-out of Microsoft 365 training services

Responsibilities:

  • Managed portfolio of dozens of clients from 15 to 10,000 employees
  • Managed all customer support operations from L1 to L3
  • Responsible for partnership with Microsoft and all other channel vendors
  • Responsible for P&L for all Cloud Managed Services (50% of total revenue)

CloudOps Manager

Finchloom
Agoura Hills, CA
10.2017 - 06.2018
  • Promoted to VP within 9 months.
  • Revenue doubled during first year.
  • Managed all Cloud Support operations from L1 to L3.
  • Instrumental in taking company from Startup to Growth stage
  • Immediately scaled M365 CloudOps team to support large contract, from two part-timers to three full- time staff.

Founder/Consultant

Citywide Consulting
Glendale, CA
10.2008 - 10.2017
  • Built IT Managed Service Provider practice from scratch
  • Managed all sales activity, technology strategy, and vendor relationships
  • Services included Remote Monitoring and Management, Strategic Planning, Remote and On-premise support, and Network Design
  • Managed entire quote-to-cash process, and coordinated all IT projects
  • Developed preferred technology stack consisting of Windows, Office 365, and AWS.

Skills

Talent Development

Timeline

Director of Cloud Services

Trusted Tech Team
08.2022 - Current

Senior Director of Solutions

Tresbu Digital, Inc.
05.2020 - 08.2022

VP of Cloud Services

Finchloom
06.2018 - 05.2020

CloudOps Manager

Finchloom
10.2017 - 06.2018

Founder/Consultant

Citywide Consulting
10.2008 - 10.2017
Marc OngaroTechnology Leader