Marc Orso
Daly City,USA
Summary
Senior administrative professional with proven track record in optimizing office functions and supporting executive teams. Known for efficient handling of schedules, correspondence, and meeting logistics to drive organizational success. Highly collaborative, adaptable to changing needs, and committed to delivering exceptional administrative support.
Overview
12
12
years of professional experience
Work History
Senior Administrative Assistant, Public Sector
Salesforce Inc.
02.2020 - Current
- Optimize each executive's daily schedule, increasing efficiency by 15% and ensuring all obligations are met in a timely and organized manner
- Manage logistics for over 50 internal and external meetings per quarter, including team meetings, all-hands meetings, and off-site events, resulting in seamless coordination and improved stakeholder engagement
- Orchestrate complex domestic and international travel arrangements, including visa procurement and adherence to company travel policies, achieving an average cost savings of 10% per trip
- Spearhead catering and logistical planning for executive luncheons and business meetings, consistently receiving positive feedback on event quality and execution
- Cultivate strong relationships with key personnel across Salesforce and external organizations, facilitate effective communication and collaboration to support executive initiatives
Senior Administrative Assistant, Department of Operations and Governance
Gap Inc.
12.2018 - 02.2020
- Orchestrated daily operations for a team of executives, streamlining communication through proactive email and voicemail management, efficient phone screening, and meticulous contact database maintenance
- Optimized executive schedules by strategically managing calendars, resulting in a documented 15% increase in meeting efficiency through improved time allocation and proactive conflict resolution
- Collaborated seamlessly with the onboarding team to ensure a smooth and efficient onboarding experience for new hires, coordinating the setup of badges, hardware, and workspaces for up to 10 new employees per month
- Developed and maintained critical office systems, including a new digital filing process, improving efficiency and reducing paper consumption by 20%
Program Analyst, Emergency Department Case Management
UCSF
01.2016 - 12.2018
- Developed and implemented data collection and management procedures across multiple programs, resulting in a 15% improvement in data accuracy and efficiency
- Provided exceptional client service by scheduling appointments efficiently and accurately, leading to improved client satisfaction scores by 10%
- Streamlined program billing activities by serving as the primary liaison between the program, billing department, Billing Information Systems, and Community Behavioral Health Services
- Coordinated logistics for impactful clinic group activities, including all-hands meetings, client picnics, and holiday parties, fostering a positive and inclusive environment
Senior Administrative Assistant, Corporate Public Affairs
McKesson Corporation
07.2013 - 12.2015
- Managed complex calendars, travel arrangements, and expense reports for 4 senior executives, ensuring seamless operations and maximizing their efficiency
- Coordinated logistics for over 20 internal and external events annually, including board meetings, town halls, and community outreach programs, resulting in a 15% increase in event attendance
- Streamlined the departmental filing system, both physical and digital, improving retrieval efficiency by 20% and reducing document loss
- Provided administrative support for the team's Public Affairs budget of over $1 million, ensuring timely processing of invoices, tracking expenditures, and resolving discrepancies
Education
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ05.2022
Skills
- Microsoft Office Suite
- Adobe Suite
- Google Suite
- Zoom
- Coupa
- Slack
- Quip
- Proficient in Microsoft office
- Executive support experience
- Project coordination expertise
- High-level multitasking
- Budget management experience
Timeline
Senior Administrative Assistant, Public Sector
Salesforce Inc.
02.2020 - Current
Senior Administrative Assistant, Department of Operations and Governance
Gap Inc.
12.2018 - 02.2020
Program Analyst, Emergency Department Case Management
UCSF
01.2016 - 12.2018
Senior Administrative Assistant, Corporate Public Affairs
McKesson Corporation
07.2013 - 12.2015
Bachelor of Science - Sociology
Arizona State University
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