Marc Orso
Daly City
Summary
Dedicated professional focused on enhancing equitable healthcare access and community resource allocation. Proven track record in coordinating patient services, outreach initiatives, and cross-agency referrals with a strong emphasis on cultural sensitivity. Currently pursuing a graduate degree in Sociology to further explore structural inequality and its impact on community health. Recognized for improving collaboration and communication systems to ensure timely support for residents.
Overview
12
12
years of professional experience
Work History
Senior Administrative Assistant – Public Sector
Salesforce Inc.
San Francisco
02.2020 - 06.2025
- Coordinated outreach events for up to 200 participants, ensuring culturally responsive materials and improving engagement by 20%.
- Managed registration and sign-in processes with 100% accuracy for follow-up and reporting.
- Supported community health workshops and public information sessions, improving access and participation.
- Implemented new record-keeping and scheduling systems, improving information retrieval by 25%.
Senior Administrative Assistant – Operations & Governance
Gap Inc.
San Francisco
12.2018 - 02.2020
- Facilitated communication among 10 departments, reducing appointment delays by 30%.
- Provided onboarding for 10 new staff members per month, guiding them through resource systems.
- Maintained records for 500+ service interactions monthly, ensuring data accuracy.
- Streamlined workflows, improving interdepartmental response times by 25%.
Program Analyst – Emergency Department Case Management
UCSF
San Francisco
01.2016 - 12.2018
- Served as liaison between 150+ patients, providers, and community agencies to coordinate referrals.
- Scheduled 200+ patient appointments quarterly, increasing efficiency and satisfaction.
- Assisted patients navigating community resources, resolving 20+ barriers weekly.
- Improved documentation accuracy by 15% and compliance with HIPAA policies.
Senior Administrative Assistant – Corporate Public Affairs
McKesson Corp.
San Francisco
07.2013 - 12.2015
- Coordinated 10+ annual community outreach events, boosting public engagement by 15%.
- Built partnerships with 20+ community organizations to promote health initiatives.
- Ensured culturally sensitive communication across diverse audiences.
- Developed multilingual outreach materials for equitable access across neighborhoods.
Education
Master of Arts - Sociology
Arizona State University
Tempe, AZ05.2026
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ05.2022
Skills
- Community outreach and patient navigation
- Health services coordination
- Culturally responsive communication
- Data management (HIPAA-compliant)
- Scheduling and referral systems
- Event coordination and logistics
- Microsoft Office proficiency
- Google Workspace expertise
- Electronic health record (EHR) knowledge
- Bilingual: English and Spanish
Skills Languages
- Community Outreach & Patient Navigation
- Health & Social Services Coordination
- Culturally Responsive Communication
- Data & Record Management (HIPAA-Compliant)
- Scheduling & Referral Systems
- Event Coordination & Resource Logistics
- Microsoft Office Suite
- Google Workspace
- Electronic Health Record (EHR) Familiarity
- Bilingual: English & Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Senior Administrative Assistant – Public Sector
Salesforce Inc.
02.2020 - 06.2025
Senior Administrative Assistant – Operations & Governance
Gap Inc.
12.2018 - 02.2020
Program Analyst – Emergency Department Case Management
UCSF
01.2016 - 12.2018
Senior Administrative Assistant – Corporate Public Affairs
McKesson Corp.
07.2013 - 12.2015
Master of Arts - Sociology
Arizona State University
Bachelor of Science - Sociology
Arizona State University