Marc Oxces
Norcross,GA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
General Manager
PGW Auto Glass
Norcross, GA
11.2019 - Current
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Pizza Hut
Fort Lauderdale, FL
11.2007 - 11.2019
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FL05-2016
High School Diploma -
Plantation High School
Plantation, FL07-2005
Skills
- Staff Supervision
- Expense Control
- Process Automation
- Customer Retention
- Business Development
- Vendor Sourcing
- Quality Management
- Bilingual
- PC Competent
Languages
French
Professional
Timeline
General Manager
PGW Auto Glass
11.2019 - Current
General Manager
Pizza Hut
11.2007 - 11.2019
Associate of Arts - Criminal Justice
Broward College
High School Diploma -
Plantation High School
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