Summary
Overview
Work History
Education
Skills
References
Timeline
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MARC PALMER

Ocala,FL

Summary

Committed Liaison professional looking to serve as company liaison to promote positive business relations with potential vendors and clients. Organized and experienced to complete reports. Strong skills in time management and prioritizing tasks.

Overview

23
23
years of professional experience

Work History

PROPERTY PROCUREMENT & TRAVEL LIASION

GUIDE A GUEST
Loveland, CO
03.2020 - Current
  • Developed and maintained effective relationships with internal and external stakeholders.
  • Utilized diverse sources of information to generate accurate data for presentation materials and reports.
  • Supported the implementation of new technologies designed to improve customer experience.
  • Kept detailed and current documentation of all customer and client communications.
  • Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services
  • Traveled to diverse locations like Peru,Fiji,Hawaii,the Caribbeans,Brazil,and China to collaborate with hotels and resorts in Australia
  • Led digital concierge programs for major hotel brands including CHOICE Hotels, Hilton, Wyndham, and Worldmark resorts.

Sales Manager

GUIDE A GUEST
Loveland, CO
06.2001 - 02.2020
  • Informed and educated clients about the various offerings through engaging presentations.
  • Managed customer relations effectively to ensure prompt resolution of issues and maximize client satisfaction.
  • Provided coaching on successful selling methods and fostered a culture of cross-selling to maximize revenue.
  • Implemented strategies to establish an ethical and supportive workplace environment, resulting in increased employee retention rates.
  • Managed onboarding procedures and provided training to reps across multiple locations including the US and Canada.
  • Collaborated with local businesses to drive sales through a curated concierge program for hotel and resort properties.
  • Conducts orientation sessions to familiarize new sales representatives with the sales process, and develops personalized coaching plans for each representative.
  • Works closely with sales representatives to determine training requirements.
  • Implemented outcome improvement resources to enhance individual performance
  • Achieved sales training and organization mission objectives through completion of related results

Education

EDUCATION

UW STEVENS POINT
Stevens Point, WI

Skills

  • Technical knowledge
  • Evaluation capabilities
  • Conflict Mediation
  • Communication improvements
  • Policies and procedures implementation
  • Activity Planning

References

References available upon request.

Timeline

PROPERTY PROCUREMENT & TRAVEL LIASION

GUIDE A GUEST
03.2020 - Current

Sales Manager

GUIDE A GUEST
06.2001 - 02.2020

EDUCATION

UW STEVENS POINT

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