Marc Perry
Troy,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent (CSA)
Delta Air Lines
12.2021 - Current
- Informed clients of essential travel information, made and confirmed reservations, examined passenger documentation, answered inquiries, provided travel suggestions, and effectively coordinated with internal resources.
- Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
- Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
- Streamlined baggage processing for timely delivery, effectively managing luggage check-in and tagging procedures.
- Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
EMT-B
Pittstown Volunteer Ambulance
04.2021 - Current
- Delivered first aid, basic life support, and emergency medical treatment, ensured safe transport of patients, conducted preventative maintenance on ambulatory vehicles, communicated with patients and families, and performed equipment inspections.
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
- Promoted community health by participating in public education programs on CPR, first aid, and disaster preparedness.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
EMT-B
Empire Ambulance Service
07.2021 - 04.2022
- Replenished first-aid equipment and supplies, administered first aid treatment or life support care, responded to instructions from emergency medical dispatcher, removed or assisted in removal of victims from scene of accident or catastrophe, determined nature and extent of illness or injury, attended training classes, and maintained certification licensure.
- Expedited treatment processes through rapid identification of patients'' medical histories and allergies during emergencies.
- Promoted a culture of safety within the EMS team through consistent compliance with established policies and protocols regarding patient handling techniques.
- Ensured timely decision-making under pressure during challenging rescue operations.
Medical Assistant
Capital Cardiology Associates
12.2020 - 07.2021
- Triaged patients, monitored supply inventory, assisted physicians and nursing personnel, worked interdependently with other professionals, complied with personal protective equipment requirements, cleaned and sterilized instruments, and disposed of contaminated supplies.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Administrative Support Associate
Albany Medical Center
01.2019 - 01.2021
- Greeted visitors, completed insurance or other claim forms, answered telephones, transmitted correspondence and medical records, transcribed recorded messages and practitioners' diagnoses and recommendations, troubleshooted minor problems, and adhered to quality and service standards.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
Education
High School Diploma -
Troy High School
Troy, NY06.2013
Skills
- Documentation (3 years)
- HIPAA (2 years)
- Patient Service Experience (2 years)
- Microsoft Office (4 years)
- Outlook (5 years)
- Receptionist (2 years)
- EMT Experience (3 years)
- Hospital Experience (4 years)
- Customer service (10 years)
- Communication skills (10 years)
- Computer skills
- Administrative experience
- Staff training (3 years)
Certification
- EMT-B, 02/01/20, 03/01/25
- Basic Life Support (BLS), 03/01/20, 03/01/25
- CPR/First Aid, 12/01/21, 12/01/23
- Driver's License
Additional Information
Blood Drive Leader, SNAPP Champion, Delta Care Team Member
Blood Driver Leader
- Organizing the logistics of the blood drive, such as scheduling the event, securing a location, and coordinating with volunteers.
- Encouraging community members to donate blood by promoting the event through various channels, such as social media, flyers, and word-of-mouth.
- Effectively communicating with donors, volunteers, staff, and community partners to ensure everyone is informed about the event and its importance.
- Following up with donors after the event to express gratitude for their donation and provide any necessary follow-up information or support.
Timeline
Customer Service Agent (CSA)
Delta Air Lines
12.2021 - Current
EMT-B
Empire Ambulance Service
07.2021 - 04.2022
EMT-B
Pittstown Volunteer Ambulance
04.2021 - Current
Medical Assistant
Capital Cardiology Associates
12.2020 - 07.2021
Administrative Support Associate
Albany Medical Center
01.2019 - 01.2021
High School Diploma -
Troy High School