Micosoft Office Suite


Senior Sales & Operations Leader with a 25 year track record of transforming inconsistent teams into disciplined, high-output operations. Known for building simple, repeatable systems that increase performance, drive predictable revenue, and strengthen customer and dealer relationships. Proven ability to scale inside sales and recruiting teams, lift retention, tighten forecasting, and deliver measurable results in automotive, dealer services, logistics, and service-driven environments.
I’ve built my career on fixing broken processes, raising performance, and driving real results. The numbers tell the story. At Arrow Driver Solutions, I increased recruiting output by 70 percent, lifted client retention 50 percent, and helped grow annual revenue by 40 percent. I tightened forecasting accuracy from 60 percent to 90 percent and cut inefficiencies 20 percent by installing clean systems and holding teams accountable.
Before that, at ZAK, I delivered 18 percent average annual sales growth, improved advisor performance 25 to 30 percent through hands-on training, and expanded program penetration 38 percent across more than 150 dealerships. I also strengthened OEM and dealer group partnerships, increasing adoption by 35 percent.
Across every role, the pattern is the same. I build structure where there isn’t any, I coach teams to execute at a higher level, and I deliver measurable outcomes that stick.
Micosoft Office Suite
Excel
Microoft Teams
Google Workspace
Zoom
Salesforce
Hubspot CRM
Pipedrive
Indeed Hiring Platform
ZipRecruiter for Employers
Google Slides/ PowerPoint
Excel-based KPI dashboards
Dealer Management Systems (DMS)
Service Lane Performance Tools
Fixed Ops Reporting Platforms
CRM-Integrated Service Schduling Tools
Workable