Marc-Phene Herisse

I'm currently working at ADT as Solutions Advisor is a commission-based sales professional responsible for promoting and selling home and business security and smart automation solutions.

This role involves consulting with clients to assess their unique security and automation needs, presenting tailored solutions that demonstrate product value, and cultivating strong customer relationships to successfully close sales

• Key responsibilities include generating leads, conducting in-home or in-business consultations, and performing post-installation follow-ups to ensure customer satisfaction and retention.
• Developed tailored security solutions based on individual client needs, fostering long-term relationships.
• Proactively identified potential customer challenges, implementing preemptive measures to prevent escalations and dissatisfaction.
• Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.

• Advised customers on tire options, vehicle compatibility, and promotions, leading to a 20% increase in upsell conversions
• Specialized in eco-friendly solutions, supporting commercial fleet sustainability initiatives
• Maintained strong CRM documentation to enhance return business and service personalization
• Cultivated relationships with new customers through direct sales calls, utilizing persuasive selling tactics to close deals.
• Maintained up-to-date records of all interactions with customers using CRM systems such as Salesforce or Zendesk.

• Offer comprehensive support in areas including housing search, employment placement, and skill development to empower individuals and families.
• Coordinate transportation services to facilitate access to critical community resources, healthcare, and employment opportunities
• Facilitate client intake processes for financial assistance via non Profit organization.
• Evaluate and identify viable housing options, liaise with landlords, and accompany clients during unit viewings to ensure suitability.
• Guide residents through housing applications, lease agreements, and relocation processes, ensuring compliance with program requirements
• Demonstrated success in building relationships with clients and providing emotional support.

• Handled 80–100 calls/day assisting patients with appointment scheduling, billing disputes, and healthcare navigation
• Delivered compassionate support and compliance with HIPAA regulations, earning consistent positive feedback
• Trained new hires on effective call handling and electronic record systems

• Provided financial guidance and solutions, monitored accounts for fraud, and promoted financial products
• Resolved customer inquiries efficiently while maintaining compliance with financial regulations
• Demonstrated strong interpersonal skills while interacting with customers in person, over the phone, or via email.
• Maintained up-to-date knowledge of company products and services to ensure compliance with all applicable laws and regulations.
• Explored financial possibilities with customers by identifying issues and finding solutions.

• Delivered top-tier service through inbound/outbound calls regarding orders, product info, returns, and promotions
• Built lasting customer relationships and ensured customer satisfaction and retention
• Accurately logged case notes and maintained strong KPI performance
• Utilized critical thinking and coaching feedback to improve service delivery