MARC PHILIPPE-AUGUSTE
MIAMI,FL
Summary
Dynamic retail sales supervisor with a proven track record in order management and relationship building. Committed to enhancing service delivery and operational efficiency through effective team collaboration and training.
Overview
33
33
years of professional experience
Work History
Retail Sales Supervisor
Harbor Freight Tools USA
North Miami Beach, FL
02.2022 - Current
- Supervised daily operations, ensuring compliance with safety and service standards.
- Trained and mentored new team members to enhance product knowledge and customer engagement.
- Implemented merchandising strategies to optimize store layout and increase product visibility.
- Conducted inventory management, reducing stock discrepancies through accurate tracking processes.
Customer Service Representative
Spirit Airlines Inc.
Fort Lauderdale, FL
05.2011 - 05.2026
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Managed reservation systems to process ticket changes and cancellations accurately.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on operational procedures and effective customer interaction techniques.
Flight Operations Agent
Swissport USA/ AIR FRANCE
Miami, FL
09.2014 - 01.2016
- Coordinated flight schedules, ensuring timely departures and arrivals for all aircraft.
- Managed passenger check-in processes, enhancing customer satisfaction and operational efficiency.
- Oversaw baggage handling procedures, reducing delays and improving service accuracy.
- Collaborated with ground crew on safety protocols, ensuring compliance with industry regulations.
Customer Service Representative
AIR CANADA
Miami, FL
08.2010 - 04.2011
- Implemented feedback mechanisms to improve service quality and responsiveness.
- Analyzed customer feedback trends to identify areas for operational improvement.
- Led initiatives to streamline communication between departments, enhancing information flow.
- Mentored junior representatives, fostering a collaborative environment focused on excellence in service delivery.
Warehouse Supervisor
DON GREENE PROVISIONS
Opa-locka, FL
07.1993 - 06.2009
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated inventory management, optimizing stock levels and minimizing discrepancies.
- Trained and mentored new staff on operational procedures and safety standards.
- Implemented process improvements, enhancing productivity and reducing turnaround times.
Education
Associate of Science - Business Administration
Miami Dade College
Miami, FL05-1998
Associate of Arts - SUPERVISION & MANAGEMENT
Miami Dade College
Miami, FLSkills
- Order management
- Relationship building and management
- Customer relationship building
- Goals and performance
Languages
Spanish
Limited Working
English
Professional Working
French
Full Professional
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Retail Sales Supervisor
Harbor Freight Tools USA
02.2022 - Current
Flight Operations Agent
Swissport USA/ AIR FRANCE
09.2014 - 01.2016
Customer Service Representative
Spirit Airlines Inc.
05.2011 - 05.2026
Customer Service Representative
AIR CANADA
08.2010 - 04.2011
Warehouse Supervisor
DON GREENE PROVISIONS
07.1993 - 06.2009
Associate of Arts - SUPERVISION & MANAGEMENT
Miami Dade College
Associate of Science - Business Administration
Miami Dade College