Summary
Overview
Work History
Education
Skills
Timeline
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Marc Phillips

Atlanta

Summary

Operations associate with years of experience in strategic planning and operational alignment. Demonstrates meticulous attention to detail and proficiency in enhancing client relations and project execution. Committed to refining organizational strategies and supporting growth through effective implementation of initiatives.

Operations professional with strong background in streamlining processes and optimizing efficiency. Demonstrates robust focus on team collaboration and consistently meets organizational goals. Adaptable and reliable with skills in project management, data analysis, and problem-solving. Known for clear communication, strategic thinking, and results-driven approach.

Overview

2025
2025
years of professional experience

Work History

Brand Assistant

Freelance
04.2021 - Current
  • Crafted and executed social media campaigns, significantly boosting store visibility and fostering increased customer engagement
  • Manage high-profile styling projects, enhancing brand visibility and client satisfaction
  • Drive creative partnerships, elevating visual content appeal
  • Lead creative projects, developing partnerships, boosting visual content appeal
  • Collaborate with clients to achieve unique styling, ensuring satisfaction and loyalty
  • Maintained a consistent visual identity across all communication channels by adhering strictly to brand guidelines.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.

Project Manager & Assistant

Exceptional Community Services
04.2024 - 09.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Negotiated contracts, securing high-quality materials at competitive prices
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Enhanced project efficiency by streamlining communication between team members and stakeholders.
  • Managed recruitment and training processes, ensuring a consistent pool of dedicated employees for organizational needs.
  • Built strong community partnerships to support organizational goals and expand outreach efforts.

Store Assistant

Antidote
08.2023 - 04.2024
  • Elevated client satisfaction through personalized service, driving sales growth and fostering long-term relationships with high-profile customers
  • Partnered with operations team to optimize inventory management, enhancing stock efficiency and improving overall store performance
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
  • Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
  • Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
  • Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

Assistant

Neiman Marcus
  • Resolved customer queries efficiently, elevating service quality and client satisfaction
  • Guided clients in product choices, fostering loyalty and boosting overall satisfaction
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Managed day-to-day department operations with effective workflow coordination.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Created engaging content to keep social media channels updated and on brand.
  • Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
  • Elevated the customer experience by responding to messages and inquiries promptly and professionally.

Account Coordinator

Jeffrey
  • Maintained meticulous account records by updating internal databases, ensuring data accuracy and facilitating seamless financial operations
  • Reviewed financial documents for policy compliance
  • Resolved overdue invoice issues promptly, improving financial health
  • Streamlined invoice allocation process, significantly improving operational efficiency and reducing processing time across store locations
  • Partnered with operations team to resolve overdue invoice issues, strengthening financial health and fostering cross-departmental cooperation

Education

Design -

Savannah College of Art And Design
Atlanta, GA

Skills

  • Inventory management
  • Operational Alignment
  • Detail Oriented
  • Project Management
  • Time Management
  • Quality Assurance
  • Learning Oriented
  • Creative Problem Solving
  • Multitasking
  • Strategic Execution
  • Technology Proficiency
  • Data Analysis

Timeline

Project Manager & Assistant

Exceptional Community Services
04.2024 - 09.2024

Store Assistant

Antidote
08.2023 - 04.2024

Brand Assistant

Freelance
04.2021 - Current

Assistant

Neiman Marcus

Account Coordinator

Jeffrey

Design -

Savannah College of Art And Design

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Marc Phillips