MARC PIERRE
1216 32nd St NW
Summary
Successful Customer care agent with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
13
13
years of professional experience
Work History
Pedagogical Coordinator
CSFT School
08.2020 - 04.2022
- Enhanced curriculum quality by collaborating with teachers to develop and implement innovative pedagogical strategies.
- Evaluated teachers'' performance through classroom observations, providing constructive feedback for professional growth.
- Increased student engagement by promoting a positive learning environment and fostering strong relationships between students, teachers, and families.
- Streamlined administrative processes by implementing efficient systems for tracking teacher training and professional development progress.
- Assisted in the design of interdisciplinary units, leading to more cohesive and comprehensive learning experiences for students.
Customer Care Representative
Digicel Group
07.2013 - 10.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Senior Logistician
Quisqueya Distribution
01.2009 - 02.2010
- Streamlined supply chain processes by identifying inefficiencies and implementing targeted improvements.
- Reduced operational costs with effective vendor management and contract negotiations.
- Enhanced inventory accuracy by conducting regular audits and implementing robust tracking systems.
- Optimized warehouse layouts for increased efficiency, reducing product retrieval times and labor costs.
Education
BBA - Theology
ITAEC
Washington05.2013
2 Years Diploma - Accounting And Computer Science
CCGI
Port Au Prince, Haiti01.2002
Skills
- Data Entry
- Customer Service
- First Call resolution
- Problem Resolution
- Call center experience
- Inbound Customer Service
- Understanding Customer Needs
- Student Engagement
Languages
English
Elementary
French
Professional Working
creole
Native or Bilingual
Timeline
Pedagogical Coordinator
CSFT School
08.2020 - 04.2022
Customer Care Representative
Digicel Group
07.2013 - 10.2017
Senior Logistician
Quisqueya Distribution
01.2009 - 02.2010
BBA - Theology
ITAEC
2 Years Diploma - Accounting And Computer Science
CCGI
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