Marc L Pierrot

• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Provide excellent customer experience-focused service Internationally and through different departments via chat
• Diagnose and troubleshoot software and hardware problems and help our employees install applications and programs
• Identify solutions to software and hardware issues
• Use email, text, and chat applications to give clients quick answers to simple IT issues
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues and outcomes are properly logged within the ticket management system
• Prioritize and manage several open issues at one time
• For more complex problems that require nuanced instruction, you will contact clients via phone and Remote on the User's PC
• Properly escalate unresolved issues to appropriate internal teams
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Communication with colleagues for different issues
• Document technical knowledge in the form of notes and manuals
• Always apply any feedback received by the manager right away.
• Managed over 15–20 customer calls and chats per day.

• As an Amazon driver, I have gained valuable experience in time management and understand the significance of delivering packages promptly
• My responsibilities include:
• Timely package delivery: I prioritize punctuality and understand the impact of timely deliveries on customer satisfaction
• I ensure that each package in my possession is delivered promptly to its destination, regardless of external factors
• Dedication to customer happiness: I recognize the joy and anticipation associated with receiving packages, especially for children
• I am committed to fulfilling this excitement by ensuring that packages are delivered safely and efficiently
• Adapting to challenging conditions: I am prepared to navigate various environmental challenges, such as rain or flooded roads, while adhering to safety protocols
• If conditions allow for safe delivery, I am determined to find alternative routes or methods to ensure the package reaches its destination
• Effective communication and collaboration: I maintain professional and clear communication with both customers and the management team
• This includes promptly addressing any customer inquiries or concerns and providing updates on the delivery status
• Following safety guidelines: Safety is a top priority in my role as an Amazon driver
• I strictly adhere to safety rules and regulations to protect both myself and others on the road
• This ensures a secure environment while I carry out my delivery responsibilities.
• Drop over 100 to 170 stops.

• Assisting customers: I help customers by providing necessary support and guidance
• This involves understanding their needs, addressing their concerns, and offering solutions to any issues they may have
• Documenting customer information: I accurately record customer details in the system to create and maintain customer profiles
• This ensures that their information is readily available for future reference
• Compliance and documentation: I follow the company's safety guidelines and policies while assisting customers
• Additionally, I ensure that customers are aware of the company's goals and objectives and assist them in completing any required paperwork or documentation
• Delivering excellent customer service: I strive to provide the best customer service experience by demonstrating empathy, actively listening to customers, and effectively addressing their needs while following the company's guidelines.

• Professional Development: FEMA Certification
• FEMA IS-241.C
• FEMA IS-240.C
• FEMA IS-230.E

The program includes a broad range of general education courses in subjects such as mathematics, English, natural sciences, and social sciences. These courses provide me with a well-rounded education. take courses in computer science and engineering fundamentals. These courses cover topics like programming and computer hardware.

• Professional Development: Courses over Leadership with the National Society of leadership and Success

Hands-on Training programs helped my Understanding of computers and deep knowledge of Networking, Operating systems such as Linux and Windows, Security, Python Language, Ethical Hacking, and CYSA+ Analyzing a system to see what ports it opens and what sort of vulnerabilities it has, applying this to snort the generated alert of intrusion and scanning, and then creating a way to patch any vulnerability the system might have