MARC RANDALL
EDGEWOOD,MD
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
31
31
years of professional experience
Work History
ST CHARLES PLACE ASSITED LIVING
Owner-Operator
BALTIMORE, MD
01.2001 - Current
- Created a system to track medication administration records for residents in accordance with state requirements.
- Resolved conflicts between staff members or between staff and residents in a professional manner.
- Responded promptly to emergency situations in accordance with established protocols.
- Provided support for family members during difficult times by offering counseling services or referrals as necessary.
Troubleshooter / Food Service Manager
BALTIMORE CITY PUBLIC SCHOOL FOOD & NUTRITON
BALTIMORE, MD
09.1993 - 08.2014
- Responded promptly to customer inquiries regarding product functionality or service availability.
- Implemented best practices for troubleshooting techniques across the organization.
- Conducted on-site visits to analyze customer requirements and diagnose system issues.
- Developed automation scripts to streamline manual processes.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Created detailed reports outlining the scope of work completed and recommendations for further action.
- Collaborated with other departments to ensure timely resolution of customer inquiries.
- Maintained accurate records of customer interactions and resolutions.
- Managed third-party vendors related to troubleshooting activities.
- Monitored system performance and identified areas for improvement.
- Provided training sessions to staff on proper use of systems and applications.
Education
BBA - Business Management
LEWIS UNIVERSITY
Detroit, MI03-1990
High School Diploma -
Wilde Lake High School
Columbia, MD05-1984
Skills
- Resident Care Coordination
- Employee Training
- Care Planning
- Dementia Care
- Activity Coordination
- First-aid and CPR
- Employee Recruitment and Hiring
- Operating Plans Development
- Employee Supervision
- Critical Thinking
- Employee Work Scheduling
- Interdepartmental Functions Coordination
- Budget Development
- Process Implementation
- Operational Records Maintenance
- Financial Operations Oversight
Timeline
ST CHARLES PLACE ASSITED LIVING
Owner-Operator
01.2001 - Current
Troubleshooter / Food Service Manager
BALTIMORE CITY PUBLIC SCHOOL FOOD & NUTRITON
09.1993 - 08.2014
BBA - Business Management
LEWIS UNIVERSITY
High School Diploma -
Wilde Lake High School