MARC RAY
GILBERT,AZ
Summary
Dynamic Automotive Service Advisor with a proven track record at Earnhardt Chrysler Jeep Dodge Ram, excelling in customer relations and complaint handling. Achieved revenue targets by effectively upselling services and fostering strong customer relationships. Skilled in providing accurate repair recommendations and maintaining high customer satisfaction standards through proactive follow-ups and education.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Earnhardt Chrysler Jeep Dodge Ram
11.2020 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
Automotive Service Advisor
Courtesy Dodge
07.2019 - 11.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Investigated customer complaints to identify cause of malfunctions.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
High School Diploma -
San Juan High School
Citrus Heights, CA06-1979
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Service advising
- Repair recommendations
- Organization
- Follow-up skills
- Estimating costs
- Documentation
- Customer education
Timeline
Automotive Service Advisor
Earnhardt Chrysler Jeep Dodge Ram
11.2020 - Current
Automotive Service Advisor
Courtesy Dodge
07.2019 - 11.2020
High School Diploma -
San Juan High School
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