Marc Reynolds
North Myrtle Beach,SC
Summary
General Manager with a proven track record at Salem Kitchen, excelling in operations management and team building. Successfully implemented strategies that boosted sales and profitability while fostering a positive work environment. Skilled in training and coaching, enhancing team performance and client satisfaction through effective problem resolution and efficient multitasking.
Overview
32
32
years of professional experience
1
1
Certification
Work History
General Manager
Salem Kitchen
09.2009 - 06.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Professional/Head Bartender
Red Lobster Restaurant
06.1993 - 09.2009
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
Bartender/Trainer
Applebee's Neighborhood Grill & Bar
11.2004 - 05.2007
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Education
Associate of Science - Accounting
Knoxville Business College
Knoxville, TNSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Time management
Certification
ServSafe Food and Management Certification
Timeline
General Manager
Salem Kitchen
09.2009 - 06.2025
Bartender/Trainer
Applebee's Neighborhood Grill & Bar
11.2004 - 05.2007
Service Professional/Head Bartender
Red Lobster Restaurant
06.1993 - 09.2009
Associate of Science - Accounting
Knoxville Business College
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