Manuel Rivera
Silver Spring,MD
Summary
Skilled automotive repair professional with a solid history of success working on both domestic and import vehicles. Competent in locating problems and performing timely, accurate repairs. Offering 15+ years in the field and a hardworking, reliable nature. Looking to inspire and lead a team in a company that I see myself being a part of the management team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Automotive Instructor
Lincoln Technical Institute
Columbia, MD
09.2024 - Current
- Instructed students on the operation and maintenance of internal combustion engines.
- Served as a mentor for students seeking guidance on technical issues or personal matters.
- Created assignments that focused on problem solving skills within an automotive context.
- Developed and implemented lesson plans for students learning a variety of automotive topics.
- Conducted classroom lectures on various aspects of automotive technology.
- Assisted with the development of new courses or curriculum revisions as needed.
- Advised students on career opportunities available within the automotive sector.
- Maintained records of student progress in coursework and assessments.
- Reviewed textbooks, manuals, journals, and other reference materials to stay up-to-date on current trends in the automotive industry.
Field Service Technician
Lucid Motors
McLean, VA
10.2024 - Current
- Troubleshot complex electrical issues by reading schematics, diagrams or blueprints.
- Monitored system performance to detect potential problems before they occur.
- Repaired faulty wiring, replaced defective components and adjusted settings to restore normal operations of high-voltage systems.
- Diagnosed problems and malfunctions in high-voltage systems using specialized test equipment.
- Worked closely with engineers and other professionals to ensure quality control standards are met.
- Attended technical training courses when available to increase knowledge base.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
Field Service Technician
Rivian
Gaithersburg, Maryland
02.2024 - 09.2024
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
Technical Support Engineer
Air Pro Diagnostics
Jacksonville, FL
06.2023 - 06.2024
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information
- Resolved customer complaints quickly and efficiently while providing excellent customer service.
- Analyzed data collected from tests performed on electronic systems to identify potential problems or areas for improvement.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.+
- Collected, analyzed and reported on data for use in operational planning.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customer in understanding products, components and systems using technical demonstration.
Director of Operations
Loudoun County Automotive
Chantilly, VA
06.2022 - 04.2023
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Evaluated, repaired and aligned vehicle suspensions.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Monitored shop equipment to maintain safe working condition.
- Filed records with state as part of performing vehicle safety inspections.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
Foreman/Lead Technician
Stohlman Subaru of Tysons
Tysons Corner, VA
08.2018 - 05.2022
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Automotive Technician
Sniders Auto Service
Rockville, Maryland
02.2016 - 07.2018
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Maintained certifications and completed training on systems and components.
Automotive Technician
Marv and Mikes Transmission
Rockville, MD
05.2013 - 01.2016
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Reviewed work orders and discussed with supervisors.
Manager
Champs Sports
Gaithersburg, MD
03.2009 - 04.2013
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Recruited and trained new employees to meet job requirements.
Automotive Technician
Sears Roebuck
Bethesda, MD
10.2007 - 02.2009
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
Education
High School Diploma -
Col. Zadok Magruder High School
Rockville, MD06.2008
Some College (No Degree) - Automotive Technology
Montgomery College
Rockville, MDSkills
- Team Leadership
- Customer Service Management
- Training Management
- Hardware Diagnostics
- Technical Support
- Software Installation
- Performance Testing
- Technical Troubleshooting
- Product Troubleshooting
- Customer Service
- Business Development
Certification
- Subaru Master Technician, Subaru of America - 2021
- ASE A-1,A-2,A-3,A-6,A-7,A-8
References
References available upon request.
Timeline
Field Service Technician
Lucid Motors
10.2024 - Current
Automotive Instructor
Lincoln Technical Institute
09.2024 - Current
Field Service Technician
Rivian
02.2024 - 09.2024
Technical Support Engineer
Air Pro Diagnostics
06.2023 - 06.2024
Director of Operations
Loudoun County Automotive
06.2022 - 04.2023
Foreman/Lead Technician
Stohlman Subaru of Tysons
08.2018 - 05.2022
Automotive Technician
Sniders Auto Service
02.2016 - 07.2018
Automotive Technician
Marv and Mikes Transmission
05.2013 - 01.2016
Manager
Champs Sports
03.2009 - 04.2013
Automotive Technician
Sears Roebuck
10.2007 - 02.2009
High School Diploma -
Col. Zadok Magruder High School
Some College (No Degree) - Automotive Technology
Montgomery College
- Subaru Master Technician, Subaru of America - 2021
- ASE A-1,A-2,A-3,A-6,A-7,A-8
Similar Profiles
Marlene VidalMarlene Vidal
Receptionist at Lincoln Technical InstituteReceptionist at Lincoln Technical Institute
James DovelJames Dovel
Welding Instructor at Lincoln Technical InstituteWelding Instructor at Lincoln Technical Institute
Bre'ana DavisBre'ana Davis
Student Worker at Lincoln Technical InstituteStudent Worker at Lincoln Technical Institute